Human Resources Director

Kelsey Lonaberger

***********@*****.*** Phone 484-***-**** Mobile Phone 484-***-**** Reading, PA Objective

Work Experience

Genesis HealthCare Sinking Spring, PA

HUMAN RESOURCES DIRECTOR 01/2025 - 07/2025

Ensure compliance with local, state, and federal labor laws while maintaining alignment with organizational policies.

Administer payroll and employee benefits programs across multiple sites, ensuring accuracy and timely processing. Investigate and resolve employee grievances, performance issues, and harassment claims professionally. Facilitate employee engagement initiatives, including surveys, incentive programs, and recognition events. Implement HR policies and procedures to promote compliance and operational efficiency. Utilize digital HR systems to streamline payroll, records management, and benefits administration. Genesis HealthCare Hamburg, PA

DIRECTOR OF ADMISSIONS AND MARKETING 10/2023 - 12/2024 Directed admissions and discharge processes for both inpatient and outpatient services. Developed and executed marketing and admissions strategies to increase occupancy and revenue. Oversaw admissions staff, ensuring best practices were followed and compliance maintained. Partnered with community organizations to drive admissions and strengthen brand presence. Coordinated facility tours, promotional events, and marketing materials to enhance visibility. Provided reports and analytics on admissions, discharges, and inquiries to senior leadership. Genesis HealthCare Hamburg, PA

HUMAN RESOURCES DIRECTOR 10/2022 - 10/2023

Maintained HR regulatory compliance at local, state, and federal levels. Managed payroll, compensation, and benefits programs with precision, minimizing discrepancies. Addressed employee grievances and performance issues through fair and constructive solutions. Supported employee engagement through training, development programs, and incentives. Conducted surveys and feedback initiatives to identify areas of organizational improvement. Partnered with leadership to update and implement HR policies aligned with legal standards. Genserve Inc Reading, PA

ACCOUNT EXECUTIVE 06/2022 - 10/2022

Built strong client relationships to drive repeat business and long-term partnerships. Executed tailored sales strategies to convert leads into active clients. Collaborated with internal teams to create customized account management solutions. Leveraged CRM tools to manage client information, pipeline tracking, and reporting. Consistently exceeded sales and service targets through proactive client engagement. Resolved customer concerns quickly to ensure satisfaction and retention.

Paychex Inc Allentown, PA

SALES DEVELOPMENT REPRESENTATIVE 06/2021 - 06/2022 Prospected, cold-called, and networked to generate new business opportunities. Managed sales pipeline and CRM records to track leads and opportunities. Built strong client relationships with decision-makers to support sales conversions. Delivered presentations and product knowledge sessions to potential clients. Collaborated with sales teams to achieve targets and quarterly objectives. Attended training and development sessions to enhance sales performance.

Self Employed Reading, PA

FAMILY NANNY 08/2015 - 10/2020

Provided childcare and developmental support in safe and structured environments. Coordinated daily routines, including education, recreation, and household tasks. Assisted with homework and extracurricular activities to foster learning and growth. Established strong trust with families through open communication and reliability. Maintained organized and safe environments for children. Kelsey Lonaberger

***********@*****.*** Phone 484-***-**** Mobile Phone 484-***-**** Reading, PA New Story Wyomissing, PA

BEHAVIORAL SUPPORT SPECIALIST 01/2012 - 08/2015

Delivered individualized behavioral support and interventions for students. Developed and implemented behavior intervention plans to improve outcomes. Partnered with educators to create modified curriculum and teaching strategies. Monitored and recorded behavioral progress with accuracy and confidentiality. Used positive reinforcement techniques to encourage skill-building and social development. Contributed to improved classroom safety and discipline practices.

Education

Bachelor's degree 11/2017 - 11/2019

University of Phoenix

Post-secondary academic degree, Associate degree 01/2015 - 07/2017 Reading Area Community College

High school graduate or equivalency certificate (GED) 01/2006 - 06/2009 Exeter Senior High School

Skills

• Employment Law

• HR Compliance

• Account Management

• Benefits Administration

• Business Objectives

• Pipeline Management

• Customer Engagement

• Customer Relationship Management

• Data Analysis

• Employee Relations

• HR Strategy

• Human Resource Management

• Sales

• Leadership

• Lead generation

• Prospecting

• Cold calling

• Organization

• Conflict Resolution

• Training & Development

• Onboarding & Offboarding

• Workforce Management

• Policy Development

• Policy Implementation

• Recruiting

• Talent Acquistion

• Performance Management

• Employee Engagement

• Employee Retention

• Communication

• Benefits Enrollment

• HRIS Management

• Payroll Administration

Kelsey Lonaberger

***********@*****.*** Phone 484-***-**** Mobile Phone 484-***-**** Reading, PA

• Payroll Processing

• CRM Management

References are available upon request

Contact this candidate