Customer Service Front Desk
Resume:
Experience
PIT Operator, Quality Team & Learning Ambassador
Amazon • Wilmington, IL
Operate Powered Industrial Trucks (PIT) to transport inventory across fulfillment centers safely. Conduct pre-operation inspections and adhere to all warehouse safety procedures. Execute detailed quality audits to ensure product and packaging accuracy. Mentor new hires, providing hands-on training in Amazon’s safety standards, metrics, and warehouse systems Assist management with on-floor leadership, support new team onboarding, and foster team accountability and cohesion.
Pet Care Team Member
Pooch/WAG hotel • Chicago, IL
07/2020 - 09/2024
Provided top-tier care for canine and feline guests, including feeding, administering medications, and behavior monitoring.
Maintained exceptional cleanliness in suites, play areas, and common spaces using commercial sanitation tools, including Zamboni-style floor machines.
Supervised group play and exercised proper safety protocols to ensure a secure and enriching environment. Supported front desk customer service, including client check-in/out, appointment scheduling, and pet care briefings. Trained new team members in facility standards, health and safety protocols, and best practices for pet handling and equipment use.
Client Advocate
Dovenmuehle Mortgage, Inc. • Lake Zurich, IL
01/2021 - 08/2024
Processed RESPA letters using LPS MSP and MS Word Mail Merge. Managed multiple projects with attention to detail and adherence to strict deadlines. Coordinated scheduling and reporting for vendor communications and service departments. Delivered consistent customer service while maintaining compliance with regulatory standards. Application Support / Collections Representative
Enova International • Chicago, IL
08/2018 - 10/2020
Exceeded monthly sales goals by 36% for four consecutive quarters. Trained new representatives on sales strategy and client retention techniques. Resolved customer disputes and improved account retention through active listening and negotiation. Developed strategic selling and retention scripts adopted department-wide. Laneicha Fountain
*********@*****.***
Chicago, Illinois
Sales/ Lancome Counter Manager
Macy's • Chicago, IL
07/2014 - 08/2018
Increased personal sales by 20% through cross-selling and product education. Trained new team members on point-of-sale systems and customer service procedures. Handled high-value cash transactions and maintained register accuracy. Exceeded monthly sales goals by 60%, growing the client base by 40% through referrals and outreach Planned and executed successful promotional events with department leadership. Managed inventory, scheduling, and performance for cosmetics counter staff. Built strong relationships with vendors and customers to increase brand loyalty and retention. Skills
Process & Quality Awareness, Operational Accuracy & Efficiency, High-Level Customer Service, Adaptability Across Systems
Education
Business Management
Prarie State College • Chicago Heights, IL
05/2009
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