It Support Lead Generation

James Akinsara

Toronto, ON 416-***-**** *********@*****.*** linkedin.com/in/jamesakinsara-182a5612

Summary

Tech professional transitioning into Sales Development with a strong background in client facing IT support, project coordination, and technical solution delivery. Certified through Tech Sales Ascension Academy, with training in outbound prospecting, lead generation, and pipeline building. Skilled in communication, stakeholder engagement, and delivering solutions that build trust and drive business outcomes.

Skills

•Outbound Prospecting Lead Generation Cold Calling Email Outreach

•Discovery & Qualification Appointment Setting Objection Handling

•CRM Tools: Salesforce, HubSpot, ServiceNow, LinkedIn Sales Navigator

•Communication Relationship Building Executive Presence Time Management

•Technical Knowledge: Cloud (AWS, Azure), Microsoft 365, Windows Server

Professional Experience

People to Go – Cloud Support Technician

Nov 2022 – October 1 2025

•Partner with clients to understand technical needs and recommend cloud solutions in a pre-sale’s advisory capacity.

•Deliver presentations and technical walkthroughs for non-technical users, building trust and credibility.

•Document client requirements, aligning with lead qualification and opportunity preparation.

TD Canada Trust – Linux/Project Coordinator

Nov 2021 – Nov 2022

•Coordinated communication between IT teams and business stakeholders to ensure alignment and project success.

•Scheduled and delivered patching updates for 100+ applications, demonstrating follow-up and reliability.

•Created documentation to support adoption — mirroring skills needed to communicate complex solutions clearly.

People-to-Go – Pre-Sales / Field IT Engineer

2017 – 2020

•Led client onboarding sessions for new technology rollouts, serving as first point of contact.

•Delivered training, documentation, and presentations to end users — parallel to SDR discovery and demos.

•Collaborated cross-functionally to ensure smooth deployments, showcasing pipeline coordination.

Additional Roles: Tek-Systems (2015–2017), Pan American Games (2015), Junior Windows System Admin (2007–2015).

•Experience supporting clients, coordinating technical rollouts, and building strong customer relationships.

Education & Certifications

•Tech Sales Ascension Academy – Tech Sales Education & Certification (2025)

•Splunk Fundamentals (2021)

•Cyber-Ark Privileged Access Management (2021)

•ITIL Foundation (2008)

•Project Management Foundation (2007)

•Business Analyst Certificate (2007)

•CompTIA A+ CompTIA Network+ (2006)

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