Customer Service Call Center

PROFESSIONAL

SUMMARY

Experienced with managing overdue accounts and resolving payment

issues. Utilizes negotiation skills and customer relations to achieve successful debt recovery. Knowledge of industry regulations and collection techniques ensures compliance and effectiveness.

SKILLS

• Data entry • Skip tracing

• Assertiveness • Effective negotiator

• Automated dialer experience • Great phone demeanor

• Active listening • Call center experience

• Teamwork and collaboration • Attention to detail

• Multitasking Abilities • Reliability

• Goal oriented

WORK HISTORY

Customer Service Collections Representative / Consumer Collection Management Inc. - Maryland Heights, MO / 10.2013 - Current

• Processed payments and contracts on accounts.

Counseled debtors on payment options and arranged installment agreements.

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Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.

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Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.

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Handled 180-220 outbound and inbound calls daily with goal of collecting owed debt.

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Used skip tracing resources to locate debtors and updated information in company system.

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• Negotiated to collect balance in full.

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

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Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.

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Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.

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Collections Agent / Frederick J Hanna & Associates P.C. - St Ann, MO. / 02.2010 - 05.2013

• Maintained high volume of calls and met demands of busy and TIFFANY REDMOND

***********@*****.*** 314-***-**** Overland, MO 63114 WWW: Bold Profile productive group.

Increased productivity levels through efficient time management and prioritization of daily tasks.

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Worked in call center environment handling manual and automatically dialed outbound calls.

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Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

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Trained new collections representatives on collections processes and incentivized team members to achieve production goals.

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Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.

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Negotiated with account holders to devise repayment plans and minimize collections receivables.

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Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

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EDUCATION

Florissant Valley Community College - St Louis, MO No Degree: Business Administration

Hazelwood East High School - St Louis, MO / 05.2001 High School Diploma

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