Front desk supervisor
Resume:
Nancy Ortega
Little Ferry, NJ 07643
************@*****.***
Summary
Dedicated individual with 20+ years in commercial properties and offices as a Concierge Supervisor
& Security Guard. Decorous and affable with an endowed desire to take on challenges at anew
company.
Experience
October 2013 - Present
Mulligan Security, New York, NY - Front Desk Security
e Greet /welcome guests & employees.
e Ensure all visitors and guests who have not been entered into the databases are manually
signed in and receive a visitor badge for the assigned floor.
e Provide assistance to customers, employees and visitors with basic and accurate
information.
Answer all incoming calls and redirect them.
Take up other duties as assigned
Monitor entrance for any suspicious activities, vagrants and disturbance.
Ensure desk area is tidy and presentable, with all necessary material.
December 2009 - September 2013
Atlantic Express Bus Company, Staten Island, NY - Bus Attendant
e Escorting and assisting students from their designated pickup/drop-off address to and from
school or curbside to and from the bus.
e Maneuver children in their wheelchairs and monitor students so that equipment does not
shift during transportation.
e Ensuring that students stay in their seats while the bus is in motion and report.
e Provided support and instructions to the students to ensure their understanding and
compliance with bus safety rules.
December 2001- November 2009
Brookfield Properties, New York, NY -
Concierge Supervisor
e Manage ateam of four hosts in order to establish the most cordial first impression to the
guests.
e Ensure that all guests are satisfied with their accommodations;
e Maintain a current and accurate computer directory for all tenants and employees.
e Responsible for creating quarterly reports of the visitor center statistics for building
management.
e Performed managerial administrative duties to include, but not limited to: staff orientation,
scheduling of staff on duty, personnel issues, mail distribution and other duties as required
to better serve all guests in attendance.
Education
Fort Hamilton High School, Brooklyn, NY - High School Diploma
Certificates & Licenses
Completed August 2022
Security Guard, Brooklyn, NY - Sunset Park Investigation & Security Services
e NYS Security License
e Eight Hour Pre-Assignment Course
e Sixteen Hour On The Job Course
Completed October 2020
FDNY CERTIFICATES, Brooklyn, NY - 9 Metrotech
e F-01, Citywide Fireguard For Impairment
e F-03, Indoor Place of Assembly Safety Personnel
e F-04, Temp. Indoor/Outdoor Place of Assembly Safety Personnel
Completed September 2022
American Red Cross, New York, NY - CPR/AED
e Adult CPR/AED Certification
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