Customer Service Fleet
Resume:
Mitzi L. Ferguson
Raleigh, NC 27617
OBJECTIVE
Desire a position that will supplement my Social Security income and one that will be a challenge.
EXPERIENCE
2023 - Present
Retired
1989 - 2022
American Airlines, DFW International Airport, 3200 E Airfield Drive, DFW Airport, TX 75261. Reservationist 1989-1991 :Duties include making and managing reservations for airline travel. Provide customer service, negotiate rates, and process payments. Fleet Service Clerk 1991-2013: Duties include the loading/unloading of luggage, cargo, and mail in/out of aircraft for a ontime arrival/departure. Fleet Service Crew Chief 2013-2022:
Duties include supervising a crew that performs loading/unloading aircrafts. Responsible for personnel reviews, maintaining safety rules, inputting weight and balance of our loads, and critical ontime arrivals and departures.
1991 - 1993
Durham Radiology Associates
Central Medical Park, Durham, NC
Triangle Medical Park, Durham, NC
Front Office Clerk 1991-1993: Duties include providing customer service, answering phones, coordinating the day-to-day scheduling of radiology treatments in a medical facility. Perform administrative tasks to ensure patients are scheduled safely, accurately, and on time. 1993 - 1994
National Center for Health Statistics (NCHS/CDC)
12 Davis Drive, RTP, NC 27709.
Medical Contract Supervisor: Duties include supervising 2 shifts of employees that are responsible for helping the US Government in the ICD 8, and 9 coding of death certificates. My responsibilities also include medical coding, Quality Control, time cards, personnel reviews, planning, attending periodic performance meetings and customer service. I answer to US Government management as well as Contract management. 1979 - 1989
NCHS/CDC
Medical Coding Clerk:
Duties include interpreting, classifying, coding, keying, and verifying medical information relating to causes of death reported on certificates of death and related documents. Responsible for the consistent and reliable classification, coding, and correction of medical diagnostic data received from the 55 registration areas of the United States, must demonstrate an excellent capacity for accurately coding in close compliance with complex instructions and rules, working under pressure of deadlines, analyzing difficult cases and assigning proper codes, reading microfilm for prolonged periods of time and must consistently maintain a high rate of productivity. 1977 - 1979
Central Carolina Bank
Broad Street, Durham, NC
Bank Teller: Duties include working with monies, typing, opening mail, providing customer service, and answering phones.
Central Carolina Bank Operations Center, Morris Street, Durham, NC Bank Clerk: Duties include typing, filing, and answering phones. EDUCATION
1982 - 1983
Durham Technical Institute
Lawson Street
Durham. NC 27703
Data Processing Courses (2)
1974 - 1977
Southern High School,
Ellis Road
Durham, NC 27703
Diploma 1977 Business Curriculum
ADDITIONAL COURSES
Basic Equal Employment Opportunity Counseling (certificate) Creative Problem Solving (certificate)
HONORS
-Selected as representative to The Transport Workers Union Working Women's Committee
(TWUWWC) which represents all transport workers across the USA.
-Selected as an EEO Counselor at NCHS/CDC and served as a Quality Circle Member, with a letter of commendation.
I consider my strengths to be my ability to work on my own or with others, typing, data entry, reliability, and being able to communicate well with everyone.
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