Customer Service Contract Management

ZS

ZACHARY SMITH

***********@*****.*** 919-***-**** Garner, NC 27529

Sales oversight

Corporate governance

Business marketing

Customer service

Financial administration

Contract management

Zachary's cleaning service Garner, NC

Business Owner /cleaner

06/2021 - 07/2024

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments. Oversaw daily operations of the business and provided guidance when needed.

Formed and sustained strategic relationships with clients. Courier net Durham, NC

Courier Contractor

05/2021 - 11/2023

Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.

Maintained delivery vehicle with regular upkeep and basic repairs. Provided excellent customer service by answering questions regarding deliveries or pickups.

Communicated customer complaints, requests and feedback to company management.

Checked shipping papers to determine nature of load and presence of hazardous materials.

Conducted daily inspections of vehicle fluid levels including oil, coolant level, tire pressure, brakes and lights before leaving warehouse premises. USPS Durham, NC

Clerk Dps Operator City Carrier

07/2000 - 11/2009

Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.

Received and distributed incoming mail, messages and packages to appropriate individuals.

Collaborated with team members to complete tasks efficiently and meet deadlines.

Followed confidentiality rules to preserve data quality and reduce potential information compromise.

Communicated with customers and employees to answer questions or explain information.

Answered telephones, directed calls, and took messages. Processed payments, refunds, and exchanges accurately and efficiently. Answered phones in a courteous manner while providing excellent customer service.

Ncdaskin Raleigh, NC

Printing Press Operatorn 2

Lubricated and cleaned equipment regularly to ensure optimal Skills

Experience

08/1985 - 06/1988 performance.

Assisted other members of press team with tasks such as loading plates and cleaning presses when needed.

Printed customized office documents such as envelopes, newsletters, business cards and programs.

Performed and delivered printing projects on time of time. Set up and used paper-cutting, laminating and folding machines to hasten workplace operations.

Performed quality control checks throughout production process. Checked finished product against original copy or proof sheets to ensure accuracy of colors, text, and images.

Operated printing press to produce printed materials, including brochures, newsletters, and business cards.

Wake County Public Schools Garner, NC

School Bus Driver

08/1985 - 06/1988

Attended staff meetings and training sessions regularly for professional development purposes.

Drove gasoline, diesel or electrically powered multi-passenger vehicles to transport students.

Ensured safety of students by following all traffic laws and regulations. Managed time efficiently so that routes are completed within allotted timespan.

Ensured compliance with state and federal transportation regulations. Strayer University Raleigh, NC

Bachelor of Science in computers

Education and Training

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