Customer Service Workforce Development
Resume:
Jean Savage
Customer Service
*************@*****.***
SKILLS
Trainer for Tech Goes Home program, computer literacy and workforce development, design and implement enrichment programs for senior residents, strategic planning, team leadership, compliance to relevant laws and regulations, lead community partnerships and coordinate with service providers, oversee daily operations, effective skills in problem-solving, empathy, active listening, strong communication, patience, ensure program quality and engagement, handle inquiries and complaints, provide respectful, dignified service to all clients and visitors, answer and transfer incoming calls to appropriate staff members, greet members and direct them to meeting rooms and program areas, support various programs with administrative tasks and client assistance, process paperwork and ensure timely delivery of checks to program representatives, schedule appointments and maintain front lobby with professionalism and care, complete intake forms and assist with visitors concerns, support “Computer Outreach Skills” and “Computer Class” programs, instructional assistance, assist with IBD program initiatives, train at Chattanooga Career Center to enhance workforce development skills, collaborate with Partnership for Families and Children, intake and greeter for VITA (tax preparation services).
EXPERIENCE
The Urban League of Greater Chattanooga - Receptionist August 2015 - June 2025
● First point of contact
● Provide product and service information
Alexian Brothers - Mary Walker Towers Senior Center - Program Director
March 2010 - June 2015
● Operational Oversight
● Team Leadership
EDUCATION
Howard High School
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