Customer Experience Data Collection
Resume:
STEPHEN MGOSI
NGOLO
PROFESSIONAL SUMMARY
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS
Fleet management
Time management
Spreadsheet Tracking
Driving and Transportation
Customer Experience,
Detail oriented,
organized, and proactive in finding and solving problems. Team player
Microsoft Office
FMS Experienced
Able to up to 70lbs
Record keeping,data collection and reporting procedure 37th street
industrial area,
Abuhamor,
Qatar.
stevngolo@proton
mail.com /
ngolomgosi@gmail.
com
EDUCATION
Karwa driving
academy.
KDS defensive
driving,
Qatar Bus driving
license.
Ended February
2020
Aggeb consultant
company-kenya.
Agri-business
studies.
Agribusiness
service provider
certificate.
Ended August
2008.
Institute of
shipping and
management
-kenya.
Port Agency
-foundation
Diploma.
Ended June 2007
Institute of
Advanced
technology,
Nairobi-Kenya.
ICDL-1
Ended January
2001
Dr Aggrey
secondary
school-kenya
KCSE -Highschool
education
certificate
Ended November
1998
EXPERIENCE
Mowasalat transport company, Qatar— School bus driver. November 2019-Present.
Reviewed emergency equipment and confirmed secure working arrangements for understudy and driver utilization.
Followed planned courses and finished convenient drop-offs and pick-ups to comply with preset route criteria.
Completed pre-trip and post-trip transport reviews and archived logging vehicle information .
Detailed vehicle support and repair issues to suitable faculty for convenient determination.
Helped in keeping up transport cleanliness with normal sanitizing and sanitizing. Drafted and submitted reports specifying trips, fuel, mileage, and hours. Drove Bus along relegated routes, picking up understudies. Evaluated transport conditions and kept up brakes, wipers, gas levels, and cleanliness. Worked closely with school organization and administration and preserved smooth operation
Kept up to date on nearby, state and government directions related to school transport operations.
TBS FIFA 2022/Mowasalat transport company. Qatar-Bus Depot Controller
(Part-time)
July 2022-April 2023.
Developed and monitored daily plans and driver assignments. Monitored bus fleet and destination to verify schedule compliance. Overseeing transport plans, relegated drivers and buses to courses, and checking overhauls.
Supervised transport, planning with mechanics, and tending to breakdowns or mischances.
Guaranteed tall cleaning measures of buses by closely collaborating with the washing group.
Kept up exact records of drivers' logs, record occurrences, and compiled operational reports.
TryTending to client requests, complaints, and giving exact and neighborly data around switches and plans.
Guaranteed transport terminal operations by meeting neighborhood directions and security guidelines.
Administered and planned driver exercises, guaranteeing legitimate preparations and adherence to security.
Assign buses and routes to drivers at the start of their shifts . Ensure drivers are in proper uniform and fit for duty . Monitor bus movements and schedule adherence .
Respond to issues like bus lateness or breakdowns on the road . Coordinate with road dispatchers who handle issues in the field . Assist customers by answering questions and addressing. Twiga foods / Salesman (FMCG)
2017-2019 Nairobi, Kenya
Ensured stringent quality and food safety compliance across Twiga Foods' supply chain through regular inspections.
checks on raw materials/finished goods, and monitoring of temperature/storage conditions.
Collaborated with production teams to implement quality control measures for farmer-sourced products.
Oversaw accurate portioning, presentation, and packaging of food items as per standards.
Identified and addressed potential food safety hazards, maintaining detailed records and reporting to management.
Effectively communicated with cross-functional teams, customers, farmers, and suppliers to drive operational excellence and uphold Twiga Foods' mission of providing safe, high-quality fresh produce to urban Kenyan vendors while empowering smallholder farmers.
Truck/Company Driver
Hebatullah Brothers Glass and Aluminium Ltd
(2016-2017) Nairobi Kenya
As a trusted driver, I ensured the safe transportation of construction workers and supervisors to various sites,
Meticulous record-keeping of materials was invaluable. Demonstrated exceptional care in properly loading and unloading breakable glass and aluminum products for delivery.
Attention to detail extended to inspecting product packaging before dispatch, ensured quality standards.
Basic vehicle maintenance tasks were under my watch. Upheld high standards by issuing delivery notes and verifying the proper condition of goods. Maintaining Comprehensive records of transported materials and products reflected my organizational skills. Above all, I prioritized the safety of vehicles and their precious cargo.
Prince Tours and Travel Ltd
Van/Baggage Driver (Casual worker)
2014-2016 Nairobi Kenya
Delivered office mail and transported supplies.
Assisted in preparing and moving records.
Helped train new van messengers.
Notified supervisor of any issues encountered during runs. Nipsur Paints/Glass and Hardware Ltd .
Sales Dispatcher cum Delivery Driver
2011-2014 Nairobi Kenya .
Filled invoices for dispatched goods and credit notes for returns. Cross-checked quality/quantity of packaged products. Collaborated with sales staff for quick turnaround service. Took customer orders, served them, and loaded purchases. Packaged small items in boxes for easy transportation. Delivered products to clients and stores.
Performed other duties assigned by management.
National Cement Company Ltd
Position: Operator and Dispatch Supervisor, Packaging and Loading Zone (Cement manufacturing and packaging operations)
2010-2011 Kenya
Conducted site walkthroughs to identify non-compliant processes and rectify areas for improvement.
Supervised correct quantity and quality uses of cement bags . Implemented safety precautions and weight measurements. Received, stored, accounted for, documented, and issued ordered products per company procedure.
Performed operational and preventive maintenance checks on equipment as per KPI standards.
Ensured adherence to safety rules, regulations, PPE usage, and reported delays and accidents.
Supervised cleanliness in packaging and bag storage following 5S methods.
Contact this candidate