Customer Service M A

Margad Jantsan

*** * **** ******

Central Lonsdale, North

Vancouver

778-***-**** *************@*****.***

Work Experience

FOH-Supervisor, Acting Manager, OEB (August 2023 - September - 2025)

● Trained and mentored new employees to meet and exceed restaurant standards

● Open and close the restaurant as an acting manager when FOH Manager is away.

● Demonstrated strong multitasking abilities by helping customers and coworkers while

● Provide excellent customer service while maintaining a positive attitude Barista-Supervisor, Starbucks (June 2022 – July 2023)

● Demonstrate strong multitasking abilities by helping customers and coworkers while maintaining proper safety measures

● Provide excellent customer service while maintaining a positive attitude

● Prepare professional craft drinks that meet Starbucks’ standards FOH Supervisor, and Server, Zubu Ramen (Jan 2020 – Apr 2021)

● Trained and mentored new employees to meet and exceed restaurant standards

● Demonstrated strong multitasking abilities by helping customers and coworkers while maintaining proper safety measures and adhering to strict COVID guidelines

● Consistently maintained a clean and safe working environment through daily and hourly sanitization of equipment and restaurant properties Server Assistant, Joe Fortes (June 2018 – Sep 2020)

● Trained and mentored new employees to meet and exceed restaurant standards

● Provided excellent customer service while maintaining a positive attitude

● Demonstrated strong multitasking abilities by helping customers, servers, and coworkers while maintaining a positive attitude and de-escalating intense situations FOH Supervisor, Barista, Server, and Bartender, Bella Gelateria (Jan 2016 – May 2018)

● Trained and mentored new employees to meet and exceed restaurant standards

● Demonstrated strong multitasking abilities

FOH Server Assistant, Barista, and Cashier, Thierry (Jan 2015 - May, 2015)

● Trained and mentored new employees to meet and exceed restaurant standards

● Demonstrated strong multitasking abilities

● Provided excellent customer service while maintaining a positive attitude

● Demonstrated excellent communication skills, explaining and describing store products in a clear and concise way

Soft Skills

● Problem solving

● Critical thinking

● Fast learner

● Team player

Education

● Undergraduate in Data Science - British Columbia Institute of Technology 2023 - 2025 May

● Computer Information Technology Diploma – British Columbia Institute of Technology 2020 – 2022 May

● Associate of Science Degree in Computer Science – Langara College, 2019 - 2020 May

● Biology associated Science Degree – Capilano University, 2017 – 2018 May

Contact this candidate