Customer Service Entry-Level

Jalen JohnsonContact Information

Covington, GA

**************@*******.*** (mailto:**************@*******.***) 404-***-**** Professional Summary

Dedicated and adaptable professional with entry-level experience in retail sales and hands-on caregiving, seeking to re-enter the workforce after a family-focused break. Excelled in customer service at Foot Locker and provided compassionate care for a family member with diabetes, developing strong organizational and interpersonal skills. Hold a High School Diploma with a 3.9 GPA; eager to contribute reliability, teamwork, and a positive attitude to an entry-level role in retail or customer support.Professional Experience Sales Associate

Foot Locker, Atlanta, GA

July 2019 – September 2020 Provided excellent customer service by assisting shoppers with product selection, sizing, and recommendations, resulting in positive feedback and repeat business.

Managed inventory tasks, including stocking shelves and organizing displays to maintain an appealing store environment.

Collaborated with team members to meet daily sales goals and handle high-volume periods efficiently.

Handled cash transactions and returns accurately, ensuring compliance with company policies.

Family Caregiver

Personal Role, Covington, GA

October 2020 – September 2025 Provided daily support for a brother with diabetic health needs, including monitoring blood sugar levels, administering medications, and coordinating medical appointments to ensure consistent health management. Developed strong time management and problem-solving skills by balancing caregiving responsibilities with household tasks during challenging situations. Demonstrated empathy and communication by educating family members on diabetes care and advocating for the individual’s needs with healthcare providers. Maintained detailed records of health metrics and dietary plans, honing organizational abilities transferable to administrative or support roles. Education

High School Diploma

California High School, Los Angeles, CA

Graduated 2020 GPA: 3.9/4.0

Skills Customer Service

Team Collaboration and Communication

Adaptability and Problem-Solving

Time Management and Organization

Empathy and Interpersonal Skills

Basic Healthcare Knowledge (e.g., diabetes management)

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