Customer Service Quality Assurance

M A L A Y S H I A N U N E Z

E D U C A T I O N

Francis Howell North High

School - 2021

St. Charles, MO

S K I L L S

Quality Assurance & Compliance

Microsoft Office & Google Suite

Customer Relationship Management

Remote Communication (Phone,

Email, Chat)

Patient & Client Care

Sales & Service Coordination

Customer Relations & Support

Active Listening

Adaptability in Fast-Paced Settings

Data Entry & Documentation

Customer Service & Problem

Resolution

Escalation Procedures & Team

Collaboration

Time Management & Self-Motivation

Detail-Oriented & Strong Decision

Making skills

Strong work ethic & Reliable

Empathy & Customer Rapport

Strong written & verbal

communication

W O R K E X P E R I E N C E

All American Enviornmental Services - St. Louis, MO 2024 - Current

CUSTOMER SERVICE & SALES REPRESENTATIVE

P R O F E S S I O N A L S U MMARY

Compassionate, dependable, and adaptable

professional with diverse experience in

sales, caregiving, and early childhood

education. Known for delivering exceptional

customer service, resolving conflicts with

empathy, and creating positive, solution-

driven interactions. Strong communication

skills, attention to detail, and a calm,

proactive attitude make me a valuable

support team member.

636-***-****

Florissant, MO

****************@*******.***

High School Diploma

Manage existing customer accounts, ensuring satisfaction and timely service.

Communicate environmental benefits and procedures to customers in a clear, informative way.

Schedule and coordinate pickups, prioritizing client needs and efficient routing.

Recognized for exceeding daily metrics and monthly quotas. Built customer rapport on each interaction to ensure pristine customer experience.

Documented detailed call logs and maintained accurate reporting.

CAREGIVER

Barathaven Alzheimers Special Care Center - Dardenne Prairie, MO Delivered compassionate, individualized care while actively listening to client needs.

Built strong relationships with patients and families, offering support and guidance.

Maintained cleanliness and order while ensuring privacy and dignity.

Recognized for ability to connect with patients & empathy skills.

De-escalated situations in a calm, professional manner. ASSISTANT INFANT TEACHER

Communicated regularly with parents, providing updates and resources.

Maintained a calm and engaging classroom environment, adapting to diverse needs.

Prioritized safety, collaboration, and positive interaction. Collaborated with leadership to implement creative ideas & initiatives.

Kept detailed logs of daily activities & behavioral reports. Recognized for ability to multi-task & remain calm in a fast-paced environment.

2023-2024

2022-2023

Phoenix Childrens Academy - Phoenix, AZ

C E R T I F I C A T I O N S

Certified Phlebotomy Technician

CPR & First Aid

CRM Tools & Software Trained

Grand Canyon

University - Present

Phoenix, AZ

Bachelors Degree In Progress

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