Technical Support Software Engineering

DIVYA VARMA

*****.***@*****.*** 416-***-**** https://www.linkedin.com/in/divyaaQA

SUMMARY

Bringing over ten years of experience in Systems, QA Analysis, and Client Operations, I offer a focused approach with a proven track record in Software Engineering, Manual, and Automation Testing. Experienced in Telecom BSS/OSS testing with deep expertise in provisioning, billing, CRM, and order management systems (Amdocs, Maestro). Proven track record in leading UAT, service validation, and E2E testing for large-scale telecom systems. Proficient in Test Strategic Planning, Technical Support, and Operations, I thrive in fast-paced environments. My strengths include robust organizational skills, a commitment to QA excellence, time management, and a dynamic work ethic, leadership in technical support and test analysis.

SKILLS

Programming Languages

Java, JavaScript. Good understanding- Python, Unix Shell Scripts, J2EE

Databases/DB Tools & Messaging

Oracle, SQL Server

Web Technologies

JavaScript, JSON, XML, HTML, CSS, HTTP.

Test Automation Tool

Selenium, Postman, SOAPUI, Ready API

Framework

Selenium WebDriver, JAVA, J2EE Gherkin, TestNG, BDD Cucumber, Maven, Jenkins

Test Management Tools

JIRA/Confluence, RQM, CQ, HP ALM, Bugzilla, Test trail

Deployment, Build and CI/CD Tools

AWS, Jenkins, Maven.

Software

Eclipse, GitHub, MS Office.

Methodologies

Agile, SDLC, Waterfall, STLC.

Software Testing and types

E2E System Integration, Desktop Application, Device- Android, iOS, ETL, REST API, Cross Browser Testing, web-based application testing. Unit, Smoke, Sanity, UI Functional, Regression, UAT, Production Validation.

Soft Skills

Interpersonal Skills, Relationship Building

Communication and Collaboration Skills, Problem Solving, Time Management, Adaptability, Leadership, Teamwork, Creativity, Attention to Detail

EXPERIENCE

MDlogix (Medical Decision Logic, Inc.) – Remote, USA Jan 2025 – Present

Product QA Specialist

Performed manual, functional, regression, and API testing for the bh-Works healthcare platform, used by clients across schools, public health, and behavioral health settings.

Worked on modules including Calendar, Event Management, Case Notes, Participant Header, Form Builder, Reports, Dashboard, and Role-based access.

Created and executed test cases using GitHub Copilot and Claud AI (AWS-based) to support fast and scalable testing.

Validated backend behaviors using AWS CLI, console logs, and manual input/output comparisons.

Wrote and maintained QA tickets in JIRA, helping document user stories and test scenarios clearly for the dev and product teams.

Conducted UI/UX validations to ensure alignment with design expectations across multiple components.

Used Postman for API request/response testing and to verify key integrations across services.

Collaborated with US-based Product Owners, Developers, and BAs to clarify requirements, resolve bugs, and streamline QA cycles.

Participated in defining QA best practices aligned with Agile sprint cycles, identifying the critical test flows as part of regression to automate tests

Contributed to building test strategy, improved coverage across modules, and helped reduce defects pre-release through early validation efforts.

PureFacts, Toronto April – Dec 2024

QA Analyst (Remote)

Conducted thorough manual testing of web-based applications, ensuring high-quality deliverables and identifying critical defects prior to production.

Developed and executed detailed test cases based on user stories and design specifications, achieving a high defect detection rate

Performed comprehensive functional and regression testing to ensure that new features and updates did not negatively impact existing functionality.

Utilized JIRA for defect tracking and management, ensuring timely resolution of issues and maintaining detailed documentation for future reference.

Worked closely with developers to reproduce, troubleshoot, and resolve defects, facilitating effective communication and quick issue resolution.

Coordinated and executed UAT sessions, gathering valuable feedback from end-users and ensuring that the final product met their expectations.

Contributed to the continuous improvement of QA processes by identifying areas for enhancement and implementing best practices to increase efficiency and effectiveness.

BELL CANADA Inc/ IBM Canada Sep 2021-Feb 2024

ETL Test Engineer (Remote)

Conducted API testing for UAT, ensuring alignment with user stories and design specifications using tools like Postman, SoapUI, and ReadyAPI.

Analyzed and tested ETL workflows, utilizing Groovy scripts in ReadyAPI, and performed end-to-end UAT ETL testing for data transformations.

Executed UAT across different environments, identified defects in Postman and ReadyAPI, and actively followed up for resolution.

Managed and updated UAT Regression test suites on ReadyAPI, demonstrating proficiency in various HTTP methods.

Wrote and adapted SQL queries for UAT stories, performed ETL messaging testing using JMeter, specifically for validating JSON data format and Kafka messaging.

Conducted API UAT manual testing using Postman and automated regression testing with ReadyAPI, modifying Groovy scripts as needed. Gained knowledge on JSON data format, including its structure, key-value pairs, and how data is represented to consumers.

Integrated testing processes with CI-CD tools like Jenkins and GITHUB, contributing to a Kafka Microservices messaging system-focused test framework hosted on AWS instances.

Created API documentation aligned with JIRA UAT stories using Confluence, managed test cases and plans in Jira, and actively participated in post-production validation after each UAT cycle deployment.

Foxconn/Tech Mahindra, Toronto Apr 2021-Sep 2021

OEM Software Tester (Remote)

QA specialist in the telecommunications sector, focusing on carriers like Rogers, Bell, and TELUS, specifically with SONIM handsets at the OEM side.

Active participant in Agile environments, contributing to sprint planning, daily standup meetings, and executing tests, including Ad Hoc, Mobile application (PTT, ESchat), and feature testing.

Proficient in debugging using ADB/QXDM and device logs, updating test results on JIRA, and adhering to SDLC and QA processes for issue resolution.

ROGERS INC/ Tech Mahindra, Toronto Oct 2018-May 2020

Test Lead /QA Analyst (Hybrid)

Led a team of 2-3 QA engineers, overseeing recruitment, training, and performance management. Coordinated test efforts in an onshore/offshore model.

Proficient in test execution management, defect handling, and analysis of test metrics. Strong understanding of SDLC and STLC.

Actively participated in Agile environments, implementing methodologies with JIRA and Confluence.

Test plan creation based on Business Requirements, preparing daily status reports on test execution and defects reported on Jira, attending the defect triage to solve the defects.

Extensive experience in testing Rogers Web and Mobile applications for rogers.com covering GUI, Regression, Functional, System, and User Acceptance Testing, production validation and well versed in handling post production validation tickets. Devices used latest version iOS – iPhone and iPad. Android devices -Samsung phones and tablets, MS tablet. Browers tested on Google Chrome, Safari, Microsoft Edge, Mozilla Firefox and sometimes Internet Explorer.

Performed end-to-end mobile app testing across Android and iOS platforms, validating functionality, usability, and performance in real devices.

Collaborated with development teams, BSA, POs, and Scrum Masters, worked in both Agile and Waterfall.

Managed project processes using HP Quality Center, Confluence, and JIRA/Confluence. Identified and assisted in automating test cases with Selenium WebDriver, BDD Cucumber, Gherkin, Java, and TestNG.

Executed automated test scripts, ensuring Cross Browser Compatibility Testing on various devices. Attended Production validation testing for Agile releases in e-commerce projects.

Performed UAT and E2E validation across BSS/OSS modules — CRM, OMS,SOM,WOM Billing, and Provisioning of different LOB like IPTV, Internet and Rogers home monitoring — ensuring accuracy in order fulfillment and billing flows.

Supported cross-functional teams (Dev, BA, Product, and Operations) during user acceptance and post-production validation for telecom rollouts.

CIBC/TATA CONSULTANCY SERVICES (TCS), TORONTO, ON May 2018-Sep 2018

Requirements gathering and crafting Test Plans and Cases. Co-ordinating between QA, Development team and BA`s, product owners. Collaborating onsite/offshore QA team for successful project delivery.

Efficiently coordinated testing efforts across teams, developers, and stakeholders, managing onshore and offshore resources, and conducting daily defect calls.

Generated daily Test reports, offering crucial insights into project progress and testing outcomes.

Ensured effective communication and collaboration among testing teams, developers, and stakeholders for a streamlined testing process.

Demonstrated expertise in project coordination, contributing to the successful completion of projects at esteemed clients like CIBC.

ROGERS INC/ TATA CONSULTANCY SERVICES (TCS), TORONTO July 2011-Apr 2018

Software Test Engineer

Achieved high productivity within tight timelines through effective organization and flexibility.

Specialized in Amdocs billing solutions, conducting end-to-end testing for BSS/OSS modules.

Coordinated and managed multiple projects at client locations, ensuring successful completion.

Conducted product testing and collaborated across departments for timely software delivery.

Developed and implemented quality assurance metrics, enhancing team performance.

Created and maintained automated test scripts, reducing errors and optimizing tester time.

Ensured compliance with operating procedures and communicated effectively.

Resolved client issues promptly, maintained contact, and provided satisfactory explanations for inquiries.

Project Name: Maestro (Amdocs) Maestro, Amdocs' robust backend application, manages Customer Relations, Order and Service Management, and Work Orders for business lines such as IPTV, Rogers Home Monitoring, Internet, and Rogers Home Phone. Working experience on applications like SGI and V21.

Achieved organizational goals through continuous learning, procedure application, and exceeding company needs with genuine passion.

Provided valuable input for Test Strategies, developed traceability matrix and Test Plan, reviewed with stakeholders, and created test data for System Integration testing. Demonstrated a strong understanding of SDLC and STCL.

Proficient in Salesforce testing, covering functional, integration, data, regression, user acceptance testing, Business Readiness testing, and post-production validation for Salesforce Amdocs CRM applications.

Gathered project strategy, understood process and testing timelines for System Integration Testing (SIT).

Expertise in testing Amdocs salesforce application- CRM, Amdocs Provisioning OMS and WOM, SOM, MA, Amdocs billing A/R, and Collection (Fraud customers).

Tested different lines of business on Maestro like IPTV, Rogers Home Monitoring, Internet, Home Phone.

Conducted end-to-end testing for IPTV Rogers, collaborating with Rogers ERP team for channel lineup validation and plan definition.

Performed Smoke and Functional testing, covering various flows and functionalities.

Conducted Backend testing with complex SQL statements on TOAD and ERS to verify data integrity and validation.

Utilized IBM testing tools (Rational Quality Manager and Clear Quest) and HP-ALM for test planning, execution, and analysis.

Executed test cases, tracked results, reported defects with proper priorities and severities for SIT.

Managed offshore team for task assignments, project training, status reports, and issue resolution on a daily basis.

Analyzed pending, failed, and blocked test cases, generating daily test reports.

Designed and developed front-end and back-end test scenarios and test cases, ensuring end-to-end testing.

Assisted business users in defining UAT test cases and plans, maintained test cases, and evaluated work functions for proactive compliance.

Exceeded targets and organizational objectives, actively participating in various Rogers projects such as FTR, FMS, MCI, WCoC, Angler FHSI, NOVA, SHOMI, FIDO.CA, Rogers.com, etc.

Led web-based projects for Fido.ca and Rogers.com, identified test cases for automation, and assisted the automation team using Selenium WebDriver, TestNG, Test Data Driven, GIT, Jenkins and Java.

Executed automated test scripts using Selenium, performed Cross Browser Compatibility Testing, and used XPath locators.

Collaborated with SDET - Page Object Model and CSS selectors as part of the Automation Framework.

Successfully executed Test Automation as part of Regression Testing.

CAREER HIGHLIGHTS

Demonstrated creative, operational, and results-driven abilities in professional software test engineering, QA, Design, and Programming environments.

Refined leadership, negotiating, and management skills honed through extensive experience in professional software testing, debugging, QA, project planning, and client support roles.

Diligent attention to detail, particularly in building client relationship skills and possessing the ability to think innovatively.

Strong problem-solving skills with a keen eye for identifying and resolving issues, inspiring leadership, and fostering trust among team members.

Meticulous and results-driven work ethic, implementing robust developmental strategies in the workplace to enhance productivity and achieve optimal results.

Expertise in all stages of the Software Testing process for Client/Server and Web-based applications, both manually and using automated testing tools.

Proficient in the software testing life cycle (STLC), SIT, UAT, including Test Strategy, Test Planning, writing Test Cases, Execution of Test Cases, Analyzing the Result, Defect Report Preparation, and Test Report.

EDUCATION

Bachelor of Science: Computer Science. Bangalore University India June 2005

TRAINING

STG, India Certificate Course in Software Testing Tool

H-Source Technology – Test Automation Certification. (Core Java, Selenium WebDriver)

Gen AI & AI Agent in Software Automation Testing

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