Information Technology Support Specialist
Resume:
Mandyson Bernard
***************@*****.***
Kissimmee, Fl (willing to relocate)
About me
Motivated and detail-oriented IT student pursuing a Bachelor of Science in Information Technology with a strong foundation in cybersecurity principles, networking, and threat detection/prevention. Certified in CompTIA Security+, Google Cybersecurity, and Cisco Networking, with hands-on knowledge of log analysis, vulnerability management, and security fundamentals. Skilled in problem-solving, documentation, and teamwork through professional experience requiring precision, collaboration, and clear communication. Eager to apply technical knowledge and analytical skills in the Information technology field.
EDUCATION
Graduating 04/2027 Bachelor of Science in information Technology, UCF - Orlando, Fl Certifications
● CompTIA SEC+
● Google Cybersecurity Certificate (hands-on security labs)
● Cisco Introduction to Cybersecurity
● Cisco Networking Basics
● Cisco IT Customer Support
SKILLS
● Microsoft 360
● Research troubleshooting
● DNS knowledge
● Network Security
● Threat Detection
● Security Fundamentals
● Eagerness to learn
● Commercial av system
● TCP/IP
● Python fundamental
● Vulnerability management
knowledge
EXPERIENCE
Registered behavior technician (RBT), ABA Centers of America - Kissimmee July 2024-present
● Conducted detailed observations and data collection, building strong analytical skills.
● Produced accurate reports and collaborated with supervisors to ensure compliance with intervention plans, demonstrating attention to detail and adherence to protocols.
● Partnered with cross-functional teams, strengthening communication and teamwork skills
● Promoted to Level 2 RBT for performance and reliability, showing the ability to learn quickly and take on advanced responsibilities. Registered behavior technician (RBT), Camen Behavioral services - Kissimmee December 2023-July 2024
● Applied structured methodologies to monitor and respond to behavioral events, building a foundation for incident response and risk assessment skills.
● Maintained thorough documentation of daily progress, reinforcing report writing and documentation skills transferable to security incident tracking.
● Worked with caregivers and supervisors to implement solutions, demonstrating problem-solving and adaptability in dynamic environments.
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