Talented coordinator

Janira Rios

Staten Island, *****, NY, 917-***-****, **********@*****.***

SUMMARY

Dynamic Scheduling Coordinator with over 8 years of experience in healthcare administration. Expertise in patient coordination, admissions processes, and compliance management. Successfully revamped admissions protocols, enhancing service delivery and community engagement. Proven track record of generating detailed reports to inform strategic decisions. Ready to leverage unique organizational skills and commitment to operational excellence to support impactful scheduling at healthcare facilities. WORK EXPERIENCE

Jun – Present

Customer Service Representative, Tri-State Administrators Brooklyn, USA Utilized CRM software to document customer interactions and maintain accurate records for future reference.

Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns.

Built strong relationships with customers through active listening and empathy, resulting in a decrease in customer complaints.

Assisted members with pension withdrawal requests

Assisted union members with insurance, policy and Health & Welfare fund plans. Jul 2023 – Jan 2024

Case Coordination Manager, Clasp Resources INC. Brooklyn, USA Oversaw the acquisition and confidentiality of patients' and families' demographic information during the intake process, ensuring compliance with privacy standards.

Conducted follow-ups to assess and guarantee effective resolution of patient needs while providing training and support to care liaisons in managing challenging situations with patients experiencing mental health fragility. Janira Rios

Staten Island, 10310, NY, 917-***-****, **********@*****.*** Participated in community outreach initiatives, collaborating with service providers to enhance the delivery of exceptional services to families and individuals.

Jun 2022 – Feb 2023

Admissions Coordinator, New York Congregational Nursing Center Brooklyn, USA Formulated and maintained admission guidelines by drafting, updating, and proposing modifications to criteria, policies, and procedures. Elevated community engagement and awareness by preparing promotional materials, placing advertisements, and conducting facility tours. Revamped the admissions process by efficiently obtaining and verifying applicant information while providing clear explanations of criteria to patients and their families.

Generated detailed admissions reports through data collection and analysis to support strategic decision-making and planning.

Nov 2015 – May 2021

Financial Counselor, NYU Lutheran Medical Center Brooklyn, USA Screened patients to evaluate eligibility for various health insurance programs, provided orientations on available options, and advised on documentation requirements for applications.

Assisted patients with applications for government-sponsored and low-cost health insurance programs, including the hospital's Sliding Fee Scale. Prepared and submitted applications through AIM and the NYS Department of Health, ensuring adherence to certification requirements. Managed patient work lists also tracked changes in eligibility, and updated accounts using insurance management functions to ensure accurate claim billing.

Janira Rios

Staten Island, 10310, NY, 917-***-****, **********@*****.*** Apr 2010 – Sep 2015

Patient Service Associate, Women, Infants and Children (W.I.C) Lutheran Medical Center Brooklyn, USA

Ensured compliance with all relevant policies and procedures while screening patients for eligibility in government assistance programs. Assisted patients with form completion and provided translation services, promoting effective communication and service delivery. Managed administrative tasks, including appointment scheduling, call handling, and distribution of program checks to participants. EDUCATION

Aug 2024 – Present

University of Phoenix Bachelor of Science, Health Administration Remote

SKILLS

Microsoft Office

Salesforce

Sage

Epic EMR

ECW EMR

Advanced communication

Healthcare coordination

Patient services

Janira Rios

Staten Island, 10310, NY, 917-***-****, **********@*****.*** Community outreach

Training staff

Organizational Skills

Customer Service

Travel Knowledge

LANGUAGES

Spanish

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