Customer Service Data Entry
Resume:
Dominique Carter
Las Vegas, NV *****
************@*****.***
Professional Summary
Highly organized and dependable administrative professional with over 7 years of experience supporting office operations, managing schedules, and delivering excellent customer service. Proven ability to maintain confidential records, coordinate logistics, and streamline office procedures. Adept at multitasking in fast-paced environments with a strong commitment to supporting students, staff, and school leadership. Core Competencies
- Office & Records Management
- Calendar & Schedule Coordination
- Student & Staff Support
- Document Preparation & Data Entry
- Customer & Client Service
- Confidentiality & Discretion
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- CRM Systems (HubSpot, DropBox)
- Adobe Sign & File Management
Professional Experience
Administrative Assistant
BriteCap Financial - Las Vegas, NV
Jan 2024 - May 2025
- Coordinated appointments, managed sensitive documentation, and supported executive scheduling.
- Maintained accurate records, organized digital and physical files, and ensured secure handling of client information.
- Communicated with clients and internal teams to ensure compliance and timely submission of paperwork. Staffing Specialist / Administrative Support
Robert Half Office Team - Las Vegas, NV
May 2021 - Dec 2023
- Scheduled interviews, processed invoices, and organized onboarding documentation for new hires.
- Maintained structured filing systems and supported human resource functions including confidential recordkeeping.
- Delivered front office support and assisted in daily operations for client-based projects. Customer Support Specialist
Telus International - Las Vegas, NV
Apr 2018 - May 2021
- Trained and mentored new hires on administrative tools and internal systems.
- Entered data and updated records using CRM platforms with a focus on accuracy and compliance.
- Fostered positive relationships with clients through effective communication and problem-solving. Administrative Support Representative
IT Tech - Las Vegas, NV
Apr 2017 - Apr 2018
- Supported daily office operations including database management, file maintenance, and report tracking.
- Responded to service inquiries and provided administrative assistance in a tech-forward environment. Customer Care Associate
Sutherland Global Services - Las Vegas, NV
Jun 2014 - Apr 2017
- Participated in administrative improvement meetings and implemented procedural enhancements.
- Managed multiple clerical tasks while ensuring high-quality support to internal and external stakeholders. Education
Bachelor of Science in Human Resources Management (In Progress) College of Southern Nevada - Las Vegas, NV
Expected Graduation: Dec 2025
Associate of Science in Network System Administration ITT Technical Institute - Las Vegas, NV
Graduated: 2016
Certifications
- Certified Customer Relationship Management - 2023
- Human Resource Certification - 2023
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