Store Manager Service Advisor
Resume:
Jeremy Merchak
Service Writer Honda of Mentor
Painesville, OH 44077
******************@***********.***
To obtain employment with a world class company that will allow ample opportunity for growth and a mutually beneficial relationship.
Work Experience
Store Manager
O'Reilly Auto Parts - Painesville, OH
October 2018 to December 2022
Day to operations taking care of customers growing store sales can tell more Manager
Car Parts Warehouse - Painesville, OH
May 2013 to November 2018
Manager day to day store operations making schedule taking care of customer return Service Writer Honda of Mentor
honda of mentor
May 2013 to July 2013
Service Advisor Mentor Nissan
mentor nissan
November 2012 to April 2013
Service Advisor Deacon's Chrysler
deacons
August 2012 to November 2012
Service Advisor Pat O'Brian Chevrolet
pat o'brien
January 2012 to July 2012
Mentor Mall Location
Service Firestone Complete Auto Care
July 2002 to November 2011
07/2002 Started As Retail Sale Of Tires, Service, Maintenance Etc Mentor Mall Location Store Manager
District Management
May 2010 to October 2010
Complete personnel payroll, accounts receivable, payables, banking. Complete administrative responsibilities.
• Took over store with a very turbulent history
• District Management predicted minimum six months before turnaround
• Immediately initiated a community involvement program. Made some financial amends to some customers.
• Set store record September 2010 for Most Service Sales and GPM in single day
• Customer retention began a positive trend within 60 Days
• improved Overall Morale Of Store And Service Technicians Alienated By Previous Management Staff
• Credit card applications improved
Managerial Development Training:
Store Manager
Service Firestone Complete Auto Care
October 2008 to May 2010
to identify problematic and underperforming locations, develop and implement a course of "corrective action" for each and monitor the overall improvement in several different Firestone locations. Service Manager
Service Firestone Complete Auto Care
September 2004 to 2008
Strongest sales force during my four year tenure. Developed skills for controlling Service GPM's.
• Developed "outside the box" methodology for locating replacement parts.
• Grew overall service sales and profit margins by adopting a "family value" style mindset of trust and mutually beneficial cooperation between myself and service crew. manger training
JET Class - Philadelphia, PA
2006 to 2006
Firestone National Corporate Store Manager Training Service Firestone Complete Auto Care - Chicago, IL 2006 to 2006
Manager Of Tire Sales, MTS
Service Firestone Complete Auto Care
March 2003 to March 2003
Grew Tire GPM annually 10.8% To Over 30% In An 18 Month Period. Richmond Road Location
• District Staff recognized excellent customer service and customer retention skills. So I was asked to assist problematic stores and regain sales by establishing customer relations.
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