Service Representative Patient Care
Resume:
GHAZALA
WITTENMYER
CONTACT INFORMATION
*******@*****.***
Ashburn, VA 20147
SKILLS
LANGUAGES
English
Hindi
Urdu
OBJECTIVE
Results-driven Patient Service Representative with years of comprehensive experience in problem-solving, patient communication, and administrative support. Adept at delivering exceptional patient care by efficiently addressing inquiries, resolving issues, and facilitating seamless communication between patients and healthcare providers. Proficient in managing office operations and ensuring the highest standards of service quality. Committed to enhancing patient experience and streamlining administrative processes to support the overall mission of the healthcare facility.
EXPERIENCE
CUSTOMER CARE PROFESSIONAL
Lighthouse Works Central, Florida - Remote. Mar 2023 - Jun 2024 Supported campaign for the Florida Department of Children and Families
(DCF), Handled high-volume inbound calls, Assisted callers with inquiries related to cases, Filed applications for social service benefits and documented calls, Used DCF databases and resources to verify caller identity and benefits eligibility, Escalated/transferred calls to other departments/senior agents based on user needs
MEDICAL CONSULT TELEHEALTH (VOLUNTEER)
Jan 2003 - Present
Used video and audio-conferencing apps (Google Meet, WhatsApp, FaceTime, Zoom, phone calls) to consult with friends, family, or anyone who requires assistance, Listened to symptoms and concerns, Reviewed lab reports, Explained medicines prescribed by physicians and their uses Advised on next steps to discuss with physicians, Discussed follow-up questions and discussions for physicians, Promoted better health and lifestyle choices RETAIL CLERK
Walgreens Drug Store Fort Worth, TX . Apr 2006 - Aug 2006 Facilitated the individual needs of customers, Responded to inquiries and requests, Solved issues and concerns
MEDICAL RECORDS CLERK
Osteopathic Medical Center of Texas. Jun 2002 - Aug 2002 Healthcare Administration, Scanned and attached new records and purged outdated records
RESIDENT MEDICAL OFFICER
The Bombay Hospital, Mumbai - India. Dec 2000 - Nov 2001 Prepared work-up for bypass surgery, Assisted with bypass surgeries, post- operative care, and patient discharge
MEDICAL INTERN
Nair Charitable Hospital, Mumbai - India. Dec 1999 - Nov 2000 Implemented healthcare administration procedures, Ensured all registration paperwork, appropriate releases, and signed authorization forms were completed properly
GENERAL PHYSICIAN 1999-2023 (PERIODICALLY ON VACATIONS) Dr. M. M. Ansari Clinic, Mumbai, India.
Patient intake and coordination, Collect patient vitals and history, Data analysis and interpretation, Analyze and interpret patient history. EDUCATION
MASTER OF PUBLIC HEALTH, COMMUNITY HEALTH
University of North Texas. May 2002 - Dec 2004
BACHELOR OF MEDICINE AND BACHELOR OF SURGERY (MBBS) Rural Medical College of Pravara Medical Trust, Pune - India.
Jun 1993 - Jan 1999
PROJECTS
Health Disparities among Drug and Alcohol Abusers of Medical Detoxification Program in a Texas Hospital (Abstract) American Public Health Association, 133rd Annual Meeting & Exposition, December 10-14, 2005, Philadelphia, PA. Health Disparities and Cost of a Medical Detoxification Program in Specific Populations with Drug and Alcohol Abuse in a Texas Hospital (Abstract), Texas Public Health Association, 80th Annual Education Conference, April 24-26, 2005, Odessa, TX. Multi-Drug Resistant Tuberculosis (Presentation), Panel Discussion on Tuberculosis at Rural Medical College of Pravara Medical Trust, September 1997, Pune, India.
CERTIFICATIONS & COURSES
COVID-19 Contact Tracing - John Hopkins University, July 2020 CPR/AED/First-Aid Certification - National CPR Foundation, April 2021 Experience in a fast-paced, high-volume
call center environment
Expert-level skills in customer service
and communication
Calm, accurate, and professional under
pressure
Achieves excellent results to meet
deadlines
Hands-on clinical experience taking
patient vitals, history, and phlebotomy
samples
Quick and eager learner
Independent problem-solver
Contact this candidate