Boca Raton Customer Service

Mara Fraidin

**** ******* *** *** **** **** Boca Raton, 33433

********@*****.*** 561-***-**** LinkedIn

Education

Goucher College Towson, MD

Master of Arts in Teaching Aug. 1996 - June 1997

University of Maryland College Park College Park, MD Bachelor of Arts in Speech Communication Aug. 1988 – May 1992

● Activities: Phi Sigma Sigma; National Kidney Foundation Montgomery College Rockville, MD

Special Transfer Degree (Early High School Graduation)Aug. 1987 - May 1988 Skills: TESOL Certification (1999-Present), Communication, Classroom Management, Customer Service, Team Leadership Work Experience

Menorah House Boca Raton, FL

Concierge May. 2022 - Aug 2024

● Managed high-volume phone calls and coordinated resident admissions and discharges, maintaining accurate census and insurance records for full compliance.

● Engaged daily with residents to support well-being and build rapport, fostering a welcoming environment and enhancing overall resident satisfaction.

Magic Ears Teaching Institution Remote/Boca Raton, FL Online English Instructor Sep. 2019 - Jan 2022

● Delivered engaging English lessons to students in Beijing China, aged 3–14 across all proficiency levels, adapting new teaching methods to maximize learning outcomes.

● Utilized digital platforms to assess and support student progress, fostering strong communication and customer focus in a virtual environment.

● Consistently recognized for excellence in reliability (Highly Proficient), classroom management (Highly Proficient), customer orientation (Highly Proficient), and written communication (Highly Proficient) through formal assessments. Somerset Pines Academy Boca Raton, FL

Third Grade Teacher I Charter School Jul. 2017 - Aug 2019

● Delivered comprehensive, standards-based instruction to a diverse classroom of third graders, fostering academic growth and social development.

● Implemented differentiated teaching strategies to meet individual student needs, contributing to improved classroom performance and engagement.

AMN Healthcare Boca Raton, FL

Travel Nurse Recruiter Oct. 2016 - Mar 2017

● Sourced and recruited specialized travel nurses for 13-week assignments, matching candidates to major hospitals based on expertise and skill set.

● Streamlined placement processes to ensure timely staffing and fulfillment of client needs, supporting optimal patient care delivery.

Blow It Out Hair Salon Baltimore, MD

Manager Jun. 2015 - Sep 2016

● Managed salon operations, coordinated staff schedules, resolved customer issues, and consistently achieved top sales. Bareskin Studios Baltimore, MD

Manager Jul. 2010- Jul 2014

● Supervised two Baltimore skin care studios, managed staff, oversaw operations, and drove top sales across the business. Woodmoor Elementary School Baltimore, MD

Fifth Grade Teacher Aug. 1997 -Aug 2000

● Planned and delivered engaging lessons to fifth-grade students, fostering an inclusive and ethical classroom environment that supported diverse learning needs, while improving student participation.

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