Scrum Master Entry-Level

Isaiah Nelson

* ******** **, *********, ** ***** 732-***-**** *******@*****.***

Professional Summary

Aspiring Certified Scrum Master and servant-leader transitioning from the financial and retail management sectors. Proven ability to coach high-performing teams, remove impediments, and foster highly collaborative environments. Expert in building strong stakeholder relationships and facilitating communication to align teams on shared goals and deliver exceptional value. Eager to apply a passion for continuous improvement and Agile principles to help a Scrum Team succeed.

Core Skills

● Scrum & Agile Knowledge: Scrum Framework & Values, Empirical Process Control, Sprint Events Facilitation, Product & Sprint Backlogs, Definition of "Done," Agile Principles & Manifesto

● Leadership & Coaching: Servant Leadership, Team Building & Mentoring, Coaching Self-Management, Fostering Transparency, Continuous Improvement, Change Management

● Facilitation & Communication: Impediment Removal, Stakeholder Management, Conflict Resolution, Active Listening & Questioning, Cross-Functional Collaboration Professional Experience

Relationship Banker Chase Bank N.A., Somerset, NJ April 2023 – Present

● Managed relationships with a portfolio of 50+ high-value clients (stakeholders), ensuring clear communication, transparency, and alignment on achieving financial goals.

● Collaborated with cross-functional partners (underwriters, loan officers, and insurance specialists) to facilitate the delivery of complex financial solutions, ensuring a smooth workflow and high client satisfaction.

● Proactively engaged clients to understand their evolving needs and priorities, translating them into actionable plans—a process analogous to Product Backlog refinement.

● Consistently exceeded client satisfaction metrics by focusing on delivering the highest possible value through personalized solutions and clear communication. Store Manager AT&T, Hillsborough, NJ June 2019 – August 2022

● COllaborated and mentored a team of 8 sales associates, fostering a culture of continuous improvement and collaborative problem-solving to meet and exceed sales targets.

● Acted as a servant-leader by identifying and removing daily impediments for the sales team, resolving complex operational and customer issues to protect team focus and improve workflow.

● Facilitated daily team huddles to align on goals, inspect progress, and adapt the day's plan, mirroring the inspect-and-adapt cycle of a Daily Scrum.

● Championed a positive and psychologically safe team environment, leading to a 15% reduction in staff turnover and recognition for high team morale. Certifications & Licenses

CERTIFICATIONS

● Certified ScrumMaster (CSM), Scrum Alliance

LICENSES

● Series 63, Series 6, SIE, Life Insurance License

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