Team Member Customer Relations

BONITA

MAYFIELD

Stamford, CT *****

315-***-****

*************@*****.***

PROFESSIONAL SUMMARY

Reliable crew dispatch team member able to effectively handle high volume of communications. Well-organized and efficient with good multitasking skills and sound judgment. Meet customer needs by managing crew assignments, locations and service requests.

SKILLS

• Self motivation • Reliability • Customer relations

• Communication management • Coordination • Task prioritization

• Follow through • Dispatch coordination • Driver communication EXPERIENCE

Dispatcher

American Medical Response of CNY Syracuse, New York October 2021 - April 2022

• Received service requests, prioritized responses and optimized utilization of team resources in dispatching personnel

• Answered phones and provided directions or reroutes to avoid construction or other delays

• Monitored call needs and dispatched accordingly, communicating special instructions to drivers

• Completed drivers pre-check calls prior to stated report time to confirm availability.

• Observed established procedures and guidelines to properly dispatch work orders. Cosmetologist

Mall Hair Salon NY

March 2018 - March 2019

• Delivered positive customer experiences with proactive handling of requests or complaints

• Kept client records, noting services provided and individual preferences

• Boosted client skin health with exfoliation, skin conditioning and wrinkle reduction techniques

• Chose appropriate cuts based on preferences, facial features and fashion trends

• Enhanced business profile, brand awareness and client satisfaction with video tutorials Home Health Aide

Loretto System Loretto, NY

• Maintained tidy and inviting home environments with regular cleaning, trash removal and laundry assistance

• Boosted client wellbeing through social, mental and physical support.

• Documented provided care, submitting notes and information to supervisor.

• Assisted home-bound individuals with personal hygiene and care needs to maintain health and dignity.

• Achieved nutrition goals, providing patients with prescribed meals at designated timeframes. EDUCATION

GED Jefferson Center, NY January 2015

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