Customer Service-Focused Entry Level
Resume:
Willie Mays
New York, NY
*********@*****.***
PROFILE SUMMARY
Versatile and dedicated professional with 17 years of hands-on experience in plumbing, electrical systems, and general construction, now transitioning into a customer service-focused role. Able to achieve metrics at problem-solving, technical troubleshooting, and delivering practical solutions in high-pressure environments. Have strong communication skills, pay close attention to details, and a strong ability to resolve issues for a commitment to client satisfaction. Strong work ethic and commitment to compliance with professional codes, regulations and company’s policies.
CORE COMPETENCIES
● Skilled in working in a high paced environment under pressure
● Great team player to achieve assignment in a timely manner
● Strong communication skills : Telephone and/or in-person
● Proficient in MS Office Suite (Word, Excel, Teams, etc.)
● Entry Level working on system Avaya phone and CRM SKILLS HIGHLIGHTS
● Active listening
● Team leadership
● Customer service and interpersonal skills
● Dependability
● Communication/Customer greeting
● Scheduling
● Work oriented
● Flexible and dedicated
● Safety compliance
● Plumbing systems installations and repair
● General laborer
● Carpet installation
VOCATIONAL TRAINING EXPERIENCE
Church/Non-profit Organization - Volunteer Helpline Support June 2025
● Handles incoming calls from community members seeking assistance with bill support, housing and transportation.
● Provides compassionate support while accurately documenting caller concerns to properly assist or route to appropriate staff, if needed.
● Schedules pickup and drop off for any emergency items needed for families in need.
● Following mandated scripts and training procedures to ensure helpful and consistent service to general public
2
State Sponsored Vocational Training Program - Vocational trainee - Plumbing, Electrical, and Construction 2008-2025
● Installed and repaired plumbing systems including residential water heaters and commercial fixtures.
● Performed sewer and water line repairs and installations.
● Gained hands-on experience with carpet installation in residential and common areas.
● Completed circuit construction under supervision.
● Maintained safety protocols and tool maintenance as part of daily routines.
● Participated in team-based construction projects and adhered to project timelines and instructions. EDUCATION
New York State Education Program - High School Equivalency 2011 - Completed
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