Customer Service Office Assistant

JACQUELINE DAVIS

Dallas, TX

469-***-****

************@*****.***

CAREER SUMMARY

Strategic and intuitive business professional with exceptional leadership and communication skills. Proven ability to identify opportunities and deliver effective strategies to generate results. CORE QUALIFICATIONS

• Effective in developing relationships with customers and generating sales leads.

• Expedient in analyzing data and information; generating leads and implementing initiatives

• Efficient in exploring opportunities to add value, contribute ideas and participate in activities to continuously improve customer satisfaction and productivity. EXPERIENCE AND SKILLS

Time Management • Client Base Retention • Attention to Detail • Organizational & Management skills Adaptable • Communication • Call Handling • Ability to learn new programs • Research & Analysis • Active Listener • Problem Solving • Negotiation • Sales • Group Presentation • Multi-tasking • Think outside the box

• Create reports • Proficient Microsoft Office & Quicken skills • Certified Notary Customer Service: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in business decisions; also able to leverage that information in creating customized client solutions. An assertive, self-motivated, goal-oriented and efficient client service professional. Sales: Started with a customer base of 200 and increased it to over 1500 by proactively engaging with and interviewing clients to learn about their insurance needs to maximize customer insurance benefits thus; generating sales and adding customers. Consistently met and exceeded monthly goals upselling and offering additional products when needs were uncovered.

Management: Oversaw various aspects of business operations and monitored day to day office operation. EMPLOYMENT HISTORY

Office Assistant, 1993-1998, State Farm, Richardson, TX Office Manager, 1998-2020, State Farm, Richardson, TX Licensed Agent Broker, 2000-Present, Farmers Insurance, Richardson, TX EDUCATION

State of TX Licenses & Certificates:

Licensed: Property & Casualty Life & Health

State Farm Banking Certificate

SMU/Cox School of Business Certificate of Entrepreneurship Southern University (studied) Computer Science