Customer Service Representative

Michael A. Bond II

**** ******* **. *** **** Houston, TX 77055 615-***-**** *********@*****.*** Professional Summary

● Experienced Marine, sales, and customer service savant. Intellectually curious with strong leadership, communication, and problem- solving skills.

Education

Tennessee State University August 2019 – May 2020

Itasca College June 2020-December 2021

Associates of Art

Skills & Abilities

• Attention to detail

• Impressively splendid leadership skills with honors awards that support this.

• Databases

• E-mail - MS Outlook

• World class Customer service & Sales

• Word processing – MS Word, PowerPoint, MS Excel, Publisher

• Exquisite appearance and excellent communication skills

• Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management

• Experience working in a team environment, contributing to collective goals, and supporting teammates. LEADERSHIP

College Football Team 2014-2021

• Co-Captain of college team

• Demonstrated ability to lead by example, motivate peers, and take initiative during team activities.

• Starting throughout all years of football

• Proficient in balancing academics, sports, and personal commitments, demonstrating the ability to prioritize tasks effectively.

• Led team to win state championship at Itasca College (MN) Experience

Customer Service representative Avis June 2025- Present

• Provide highly accurate and prompt responses to customer inquiries and concerns. Complete and process forms and/or special reports related to reservation special handling requirements and requests.

• Promote special offers. Free-sell and extend corporate rentals as needed.

• Coordinate future reservations and/or investigate customer service issues through telephone and email communication with field operations associates.

• Investigate and respond to any customer service or billing issues.

• Communicate and collaborate with team members and account managers. Salesperson Spectrum December 2024 – June 2025

• Successfully engage in door-to-door sales, specializing in roofing services, and providing comprehensive consultations while guiding clients through the insurance verification process.

• Conduct detailed roofing inspections to assess customer needs, ensuring transparency and tailored service offerings.

• Utilize data analysis skills to generate competitive quotes for special pricing, effectively communicating the advantages of new roofing technologies and enhancements to potential clients. Project Manager Southern Roofing and Renovations September 2024 - December 2024

• Led and managed door-to-door sales initiatives for internet, phone, and television services, driving team performance and commission-based sales.

• Developed and implemented strategic sales plans to effectively engage potential customers, resulting in increased market penetration and enhanced brand visibility.

• Fostered relationships with clients through personalized consultations and excellent customer service, ensuring a positive sales experience.

• Trained and mentored sales team members on best practices in customer engagement and product knowledge, contributing to team growth and success.

• Analyzed market trends and customer feedback to adapt sales strategies, optimizing the overall Marine Reserve (Amo Technician) - E3 (Lance Corporal) December 2023 - January 2025

• Honor Graduate: Recognized for exceptional dedication and superior performance while enrolled in a professional education program prescribed by the Commandant of the Marine Corps. Also achieved Honor Graduate status during recruit training at the Marine Corps Recruit Depot; in addition, was awarded Expert Marksmen.

• Marine Corps Martial Arts Program: Earned a Gray Belt, demonstrating proficiency and commitment to martial arts training.

• Ammunition Technician will handle, transport and store ammunition, explosives, missiles and toxic chemicals, and make the determination if the ammunition needs repaired or potentially destroyed. They can be responsible for hundreds of thousands of dollars in ammunition at any time. Sales Manager Wash N Roll June 2023 - December 2023

• Data Entry: Accurately managed and maintained customer and sales records.

• Car Wash Management: Oversaw daily operations ensuring high standards of service and efficiency.

• Customer Interaction: Served as the initial point of contact, providing a warm and welcoming experience for all customers.

• Top Salesman: Achieved recognition as the leading salesperson in the region. Caddie Topgolf July 2022 - June 2023

• Guest Engagement: Warmly greeted every guest with a friendly and approachable demeanor, ensuring a welcoming environment.

• Flexibility: Assisted Bay Hosts by providing exceptional care and support to guests as needed.

• Safety Assurance: Monitored guest activities to ensure safety and enjoyment during gameplay.

• Positive Interaction: Maintained a cheerful attitude, made eye contact, and demonstrated positive body language.

• Service Standards: Served guests while adhering to service standards, ensuring they had everything needed to enjoy their meal with exceptional customer service.

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