Business Analyst Project Manager

Nigel Gibson

Markham, Ontario

***********@*******.***

https://www.linkedin.com/in/nigel-gibson-272292123

FORMAL EDUCATION

Concordia University Montreal, Quebec

Financial Economics

John Abbott College Montreal, Quebec

Network Administration

WORK EXPERIENCE

Westlake Royal Building Products Woodbridge, ON

EDI Business Analyst Feb 2018 – Oct 2025

• Managed full-cycle EDI integration and mapping with IBM Sterling, SPS Commerce, Commerce HUB

• Oversaw daily EDI document flow between ERP, middleware & VAN for various document types

• Led onboarding projects for new trading partners; created mapping specs and documentation.

• Designed automated workflows for supply chain processes, improving operational efficiency.

• Utilized Microsoft SQL Server for stored procedures and SSIS data management.

• Administration Support experience with Salesforce, Bottomline Transform AP, Mulesoft

• Collaborated with logistics, shipping, and trade compliance teams across multiple plants.

• Produced data-driven reports to support business decisions and process improvements.

• Experience with EDI X12.EDIFACT,TRADCOMS & AS2,FT/SFTP,VAN,API

• Worked with multiple ERP systems, Oracle, SAP (IDoc)

• Change management and Incident management proficient

• Created internal user documentation and facilitated cross training

Best Made Toys Toronto, ON

Client Support / Technical Analyst (Contract) Jun 2017– Sep 2017

• Managed 21+ client accounts, handling EDI integrations and vendor onboarding for Oracle NetSuite.

• Improved warehouse management processes with barcode and mobile technology.

• Led migration of vendors from Edict WebEDI to SPS Commerce.portal, SPS Commerce portal)

• Building EDI specs and system documentation of new and upgraded processes

Univeris Toronto, ON

Customer Success Business Systems Analyst (Contract) Feb 2017 - Jun 2017

• Provided support using Zendesk and JIRA for customer accounts in the financial services sector.

• Managed vendor relationships, product research, and implementation strategies.

• Participated in planning and migration to AWS infrastructure.integrated in their ERP or WMS system)

EDI Vantage Toronto, ON

Client Support / Technical Analyst (Contract) Jan 2014 - Feb 2017

• Supported over 27 retail clients with EDI, WMS, and ERP-related production issues.

• Managed mapping and integration projects (Boomi, Great Plains, Oracle NetSuite, SAP, JDE).

• Provided onboarding, troubleshooting, and CRM support (NetSuite, MS Dynamics, Salesforce).

INNOVAPOST Toronto, ON

Technical Consultant Applications and Operations Jan 2001 - Aug 2016

• Client Care support for 85 corporate clients

• 24x7 on-call support, incident management and change management

• Experience with Sterling File Gateway and Integrator / Connect direct

SKILLS AND CERTIFICATIONS

EDI Standards: ANSI X12, EDIFACT, TRADACOMS

ERP Systems: Oracle J.D. Edwards, SAP, NetSuite, Great Plains

Integration Tools: IBM Sterling, Cleo, Boomi, SPS Commerce

Languages / Tech: SQL, XML, Autosys Scheduler

CRM Tools: Salesforce, MS Dynamics, NetSuite

Project Management: Agile / Waterfall, Change & Incident Management (ServiceNow)

Strong analytical, client-facing, and cross-functional collaboration skills

LANGUAGES

English

French conversational

References available upon request

Contact this candidate