Management Specialist Project Manager

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Warren T. Cross

Sr. Program/Project Manager

EXECUTIVE SUMMARY

A demonstrated strong leader and Program/Project Manager with more than 20 years of multi-disciplinary information technology teams who earns the respect and loyalty of team members and stakeholders, while projecting balanced self-confidence, authority, and enthusiasm to stimulate peers and staff to perform at a high-level. Maintains a high profile in organization effectively using power and influence to ensure the development and implementation of programs, projects, products or solutions that increase efficiency, expand the customer base, and drive performance. Possesses a solid technical knowledge of application development, procurement, infrastructure technology environments and virtualization technologies. Excellent communication skills, both written and oral, with all levels of staff. Relevant Skills:

• Certified PMP with experience with Program and Project Management coordinating multiple projects, stakeholders and organizations to successfully develop and deliver solutions.

• Private and Public sector experience with complex organizations such as eBay, California Prison Industry, LA Care Health Plans, University of CA, Berkeley, etc.

• Skilled in monitoring multiple projects, assisting with communications, escalating risks and issues, and preparing tracking and status reports and presentations.

• Ability and experience creating and presenting strategic plans, project status updates and financials to executive steering committees, contract review boards and at stakeholder meetings.

• Healthcare Industry experience with EHR systems, HIPPA, Contracts, Claims Benefits, EDI, and managing Provider Data.

• Extensive experience with design and business process improvements, IT budgeting, and workforce management.

• Experience ensuring application infrastructures address information security, privacy, regulatory and disaster recovery enterprise compliance.

• Proven leadership capabilities in Application Development, Business Intelligence/Data Warehouse and Analytics, and Quality Assurance.

• Experience managing external vendor relationships, to include vendor contract negotiations, statement of work (SOW) creation and execution delivery.

• Facilitate information gathering sessions; current state analysis, business impact assessments (BIA), gap analysis, ‘As-is and To-Be’, and joint application design (JAD) sessions.

• Proven experience providing project portfolio management services to past Finance, Logistics, Operations and Planning divisions.

• Strong experience with Microsoft toolset – Word, Project, Visio, Excel. PROFESSIONAL EXPERIENCE

The Cross Connection, Elk Grove, California September 2015 – Present Client Assignments:

Texas Health and Human Services Commission (HHSC), Austin, TX May 2019 - Present Sr. Program Manager

Provided leadership for the Texas Department of State Health Services (DSHS) coordinated Texas response to COVID-19 to protect public health and safety by implementing the Texas Health Trace (THT) platform to provide a public-facing interface for self-assessment and self-reporting of COVID-19 test results. This project uses the Salesforce Government Cloud (GovCloud) platform, which enables contract tracing

(CT) and contract investigation for COVID-19 throughout the entire state of Texas and all state jurisdictions. Provided/Providing project management leadership for the Covid Case Investigation System (CCIS), formerly Texas Health Trace, State Health Analytics and Reporting Platform (SHARP), Public Health System p.2

Data Sharing (PHDS), PHDS Phase II, and Maternal and Child Health Quality Improvement System

(MCHQIS) projects for the agency, in which the primary responsibility has been for oversight and management of project teams, development partner team(s), plan, budget, communication, while superintending and documenting all aspects of each project worked to support delivery of strategic goals and objectives, while leveraging CAPPS Report and PPM/PMRS portfolio management tools. CivTek International March 2017 – April 2020

Sr. Program Manager

Authority for the information technology strategy and computer systems that support global enterprise goals. Oversee network services and information security, development and maintenance of a disaster recovery plan in alignment of the business continuity program, backup and offsite storage management, e-business, vendor management including equipment recommendation and procurement, software selection and modifications, application development and store technology. Provision the overall direction, coordination

(JAD/JAR), and evaluation of technology to provide maximum effectiveness and efficiency. Plan, organize and direct the staff.

L.A. Care Health Plan, Los Angeles, CA Mar 2016 – Mar 2017

(via subcontractor agreement with FlexTech)

Operational Readiness and Business Continuity Program Manager for CSPplus Leader and decision-making autonomy for the development of the program strategic vision and plan for the highest priority initiative or Job 1 with LAC, in which the program is intended to ensure all goals and objectives of the overarching CSPplus program are successfully implemented in alignment with the wave rollout timeline. Program has cross-functional outreach; with the focus on communication, cultural transformation, operations training, HIPAA, and enterprise resiliency (BC/DR), to include exercises

(connectivity, functional, & table-top) and after-action reviews. Overarching Program Manager, in which 5 project managers were direct reports.

eBay, San Jose, CA Jul 2015 – Feb 2016

(via subcontractor agreement with ZedVentures)

Business Continuity/Disaster Recovery Program Manager/SME for eBay Office of the CIO (OCIO) Leadership, facilitated and completed Business Impact Analysis (BIA) interviews for OCIO departments and loaded data into Sustainable Planner tool for completion of BIA reports. Provided leadership for the business continuity and disaster recovery programs to mature the program while ensuring annual cycle tasks are completed in compliance with global resiliency requirements, which includes policy and procedures, and standards for plan creation, review, update, and completion of functional and tabletop exercises. 2015 accomplishments included review and update of 122 DRPs, completion of exercises for all Tier 1 and Tier 2 applications prior to annual moratorium, and fulfillment of plan review and updates for all Tier 3, 4, and 5 applications. Program Manager with 2 project managers on my team. Health Plan of San Joaquin, French Camp, CA Aug 2012 – Sep 2015 Director, IT Application Services and Support

Spearheaded the collaboration between IT and business stakeholders to design, implement and maintain the business application architecture for HPSJ that supports the company's business and operating models and the medium to long term strategic objectives of the company. Extensive experience with design and business process improvements, IT budgeting, and workforce management. Ensures the application infrastructure of HPSJ adequately addresses information security, privacy, regulatory and disaster recovery enterprise compliance. Leadership responsibilities for Application Development, Claims Benefit Plan and Provider Contract Configuration, EDI, Provider Data Maintenance, Business Intelligence/Data Warehouse and Analytics, and Quality Assurance; approx. 25 employees. Effectively manages external vendor relationships, to include vendor contract negotiations, statement of work (SOW) and software license deals. Built, scaled, and mentored a cohesive team of engineers and leaders. Considered the IT thought leader. The Cross Connection, Elk Grove, CA Feb 2006 – Aug 2012 Program Manager and Executive Consultant

Provision business continuity management consulting services to various business organizations (private and public sector state agencies). Services include; strategy development; providing insight into best p.3

practices and compliance requirements. Developing requests for End2End sourcing proposals/offers/information (RFP/RFO/RFI), as well as, writing proposals and statement of work (SOW) documents. Facilitating information gathering sessions; current state analysis, business impact assessments

(BIA), gap analysis and joint application design (JAD) sessions. Present strategic plans, project status updates and financials to executive steering committees, contract review boards and at stakeholder meetings. Development of various strategic plan documents, such as; disaster recovery, resiliency, risk mitigation, key performance indicators/metrics, contingency and business continuity documents. California Prison Industry Authority, Folsom, CA Apr 2011 – Aug 2012 Sr. Program Manager, BCP SME/Project Manager

As the key contributor of the disaster recovery services team, delivered strategic disaster recovery plan and tactical DRP in accordance with requirements of SIMM 65A and SIMM 70C, Risk Management Program, which includes policies, standards and practices, management responsibilities, information asset identification and classification, human resource security, physical security, information integrity and data security, access control, SDLC security, incident management and disaster recovery program awareness. Sutter Health Information Systems, Rancho Cordova, CA Sep 2011 – Mar 2012 Sr. Project Manager

Supporting the Sutter Health Enterprise Warehouse and Decision Support system projects. Providing support to the PMO by managing the clinical system services and data online services/information management projects. Other responsibilities; JAR, HIPAA, NIST-800, developing the executive leadership application development roadmap, EMPI transition plan, and successfully managing and implementing EPIC EHR Acute Care projects for CVR, PCR and EBR regions in alignment with the rollout schedule, while using enterprise project server and resource manager tools. NFL Digital Media Properties, Los Angeles, CA Jan 2011 – Aug 2011 Sr. BCP Specialist

Delivered direction specific to the IT disaster recovery strategic definition for the NFL.com website and Club Sites Platform to include; design and development of the logical disaster recovery plan and management of the solution architecture design for the physical layer technology stack components (Biometrics, Network, NetApp, Oracle E-Business Suite, Server, VMWare, and SAN Storage) using a five phased methodology approach in alignment with OCC Relationship Lifecycle. Department of Motor Vehicles (DMV), Sacramento, CA Oct 2009 – Aug 2010 Senior IT Consultant, BCP SME and Project Manager

Evaluate and update DMV's Business Impact Assessment (BIA), in support of DMV's Continuity of Operations and Continuity of Government (COOP and COG) Plan. Identify and prioritize DMV's critical information, based on the BIA findings and the COOP and COG plan. Analyze DMV information assets for security and risks to include identification of IT vulnerabilities and risks associated with processes or technology.

Department of Technology Services, (DTS, now OTECH), Rancho Cordova, CA Jan 2008 – Jun 2008 Sr. BCP Consultant

Provide direct project support for the DTS AHSC Feasibility Study Report (FSR) where duties entailed; 1) Developing Proposed Solution (Alternative Solutions), 2) Developing Risk Assessment, 3) Develop IT Project Summary Package and 4) Assist with preparing finance and investment review documentation and submittal of final FSR.

University of California at Berkeley (UCB), Berkeley, CA Nov 2007 - Mar 2008 Director/Program Manager, IT Projects

Provide project portfolio management services to the Finance, Logistics, Operations and Planning (FLOP) organization. Work with IT Operations Director on managing project budgets and expenditures. Coordinate with team leads and vendor project managers to develop implementation schedules, roles and responsibilities matrix (RASCI). Facilitate team meetings, steering committee meeting and vendor meetings. Communicate the release schedule and the phased deployment timeline to key stakeholders. Develop p.4

implementation plan and execute to plan through all phases of the project lifecycle, while handling all end to end sourcing activities.

CalHFA, Sacramento, CA Jun 2007 – Oct 2007

Sr. IT Consultant, BCP Subject Matter Expert (SME) Provide consulting services to support the BCM program evaluation and improvement initiative project. Provide project plan management services to conduct comprehensive risk assessments, review and revise the BIA report, develop recovery strategies (including vendor relationship management), evaluate vendors regarding services, contracts and new BCP technology solutions. Develop test procedures and provide training to staff. Deliver recommendations for long-term cost-effective data transformation and data conversion solutions along with a migration strategy (Vendors managed: AccessFlow (VMWare), Agility, IBM, NetApps, SunGard, and HP.

APG, Rancho Cordova, CA Oct 2006 – Feb 2007

Director, Information Technology

Managed entire division IT budget and resources while providing APG IT Projects portfolio management. Work requests with internal IT resources and vendors to meet critical business needs. Negotiate and prioritize IT deliverables with operations to define IT strategies and establish timelines to meet divisional requirements. Manage and maintain relationships with service providers including; IT leadership, third party entities and vendors (hardware and software). Program Director of the top six initiatives: 1) SOX compliance, 2), Legacy Stabilization, 3) POS Implementation, 4) Enterprise PC Refresh, 5) Data Center Remediation/Migration and 6) Wireless Handheld Device Upgrade. Golden Gate Software, Inc., San Francisco, CA Oct 2001 – Feb 2006 Director, Global Information Technology (GIT)

Contributed to formation of global IT vision and strategy and managed programs/projects in country offices to achieve global IT goals. Provide thought leadership and collaborate with Company leaders and internal business partners to develop short-term and long-term strategies that align IT with business operations, ensure customer satisfaction, achieve the Company’s annual and five-year operating plans and drive shareholder value. Maintained strong technical knowledge through ongoing training and self-guided research. Documented, maintained and regularly tested business continuity provisions. Reviewed, disseminated and enforced data security and IT policies. Conducted technical presentations and seminars at executive summits, regional user conferences and industry trade shows. Matured a software engineering practice that supports an agile methodology through continuous delivery. Established programs and processes for release predictability to include on time and on budget delivery in alignment with business, product, and technology roadmaps.

TECHNICAL SUMMARY

Software Development, Infrastructure and Operations, Startups, Strategic Planning, Cloud Hosted Services,

(Connector, Einstein, Maps), SaaS, iOS, Windows, Microsoft Teams, Mac OS X, Linux, Oracle & Snowflake DB, Android, SQL, SQL MS, SQL MP, CRM, AWS, Game Development, Desktop Applications, Mobile Dev, CA PAL, SDLC, B2B SaaS, Agile, ArcGIS, ArcInsights, Jira, ESRI, Global Scape, Informatica (ETL, SFDC, Power Center, Address Validation, Geo Coding), IICS, Lamda, MongoDB, Twilio (IVR/CTI), Waterfall, ERP, retail technology, change/release management, leadership, enterprise resiliency, operational readiness. BC/DR: Well versed on Archer, Sustainable Planner, and SunGard LDRPS systems, FEMA, ICS, NIST, ITIL EDUCATION

MBA, University of Phoenix, Sacramento, CA

B.S., Computer Information Systems, DeVry University, Atlanta, GA PROFESSIONAL CERTIFICATIONS

CBCP – Certified Business Continuity Professional, Disaster Recovery Institute International (DRII) MBCI – Member of Business Continuity Institute, The Business Continuity Institute (BCI) PMP – Bank of America PMI Certification Program

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