Customer Service High-Volume

RONALD I. SANTIAGO

BARTENDER

Addresss: Purok * San Pedro Floridablanca Pampanga

Contact No.: 094********

Email: ************@*****.***

CAREER OBJECTIVE:

Energetic and skilled bartender with 11 years of experience crafting innovative cocktails in high-volume bars. Seeking to leverage a proven ability to enhance customer satisfaction and contribute to a dynamic team at VIP PULSE.

EDUCATIONAL BACKGROUND:

Vocational : TESDA

Bartending and Waitering

1 year

College : AMA CLC

1998-1999

Computer Programming

2nd year

SKILLS:

•Knowledge of standard bar drinks experience u sing POS systems;

• Mixology skills;

• Knowledge of beer. wine, and spirits;

• understanding to foul safety and sanitation practices; Ability to operate a variety of equipment 'blenders. ice machines, etc.);

• Math skills for calculate bills Quickly and accurately,

• Amazing EDUCATION customer service skills: Professionalism and integrity:

• Great AMA CLC communication and interpersonal 1998-1999 skills

• Ability to multi-task;

• Computer Programming Problem-vine abilities;

• Calm and 2nd year collected under pressure;

• Capability to work in a fast-paced environment.

WORKING EXPERIENCE:

VIP PULSE

August 2014 - March 2023 -Bartender

Opened and Closed the bar in time and responsible manner. Gained regular customers by serving wine and other beverages in a prompt and friendly way Maximized daily and weekly sales by ordering bar products and keeping a well-stocked inventory. kept the establishment compliant by arranging for experienced and responsible bouncers on the busiest nights

Sky Bar Hotel Diva October

2011 - October2013

Bartender/Cashier

Serve drinks to customer in a friendly and helpful manner and with a smile bearing reference to service policies and procedures. Communicate with colleagues/guests with regards w beverage

Has full knowledge of the menu offerings to the guests and up sells Be responsive and help full with regards menu items such as classic cocktails and expand personal knowledge in this area as much as possible.

Wash glassware and utensils as required and ensure items are correctly organized at all times.

Ensure all products are served according to good wood standards. Ensure the bar areas are maintained in a clean and orderly at all times with regards to standards and hygiene.

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

RONALD I. SANTIAGO

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