Customer Service Client

Lakenia Shelina Morton

Address: *** ****** ********, *************, **********, 1724

Phone: 079-***-**** Email: ************@*****.***

Gender: Female EE/AA Status: Coloured D.O.B: 30 January 1992

Nationality: South African (920**********)

Languages: English & Afrikaans (Speak, Read, Write)

Speciality: Customer Service Availability: On Notice

Profile

I bring a diverse range of experience across various work environments, with a strong focus on client service, integrity, and hard work. Adaptable and quick to learn, I have consistently sought out opportunities to develop my skills, mastering various business applications and disciplines along the way. My drive to succeed in any situation enables me to offer valuable knowledge and expertise to future employers.

I am eager to contribute to an established, progressive company that provides a continuous challenge, while allowing me to leverage my existing skills and experiences. In return, I aim to further develop my abilities and contribute to the growth and success of the organization.

Skills / Competencies

Microsoft Office Suite

Report Writing

Planning and Organizing

Analytical Skills

Communication

Business Processes

Interests

Reading

Writing

Researching

Engagement

Travelling

Academic Record

2023: Culinary Course (Cooking and Baking), Capsicum Culinary Studio

2012: National Senior Certificate (Matric), Westridge High School

Experience

Pudo Operator (Northern Cape)

The Courier Guy (Pudo Department) 2023/06 - Current

Assisting with Locker Parcels

Opening Lockers

Communication with Clients

Customer Support

Operational Support

Data Entry and Tracking

Problem Resolution

Reference: Gert, Manager – 060-***-****

Track and Trace Clerk

The Courier Guy 2021/12 – 2023/06

Calling Clients to Correct Addresses

Emailing Waybills

Liaising with Other TCG Branches in SA

Dealing with Emails

Tracking Missing Parcels (Locating and Investigation)

Repackaging Parcels

Answering Calls and Assisting Clients

Reference: Neil, Manager – 072-***-****

Call Centre Agent

Netflorist 2018/09 – 2021/12

Working at the Front Desk

Dispatching Orders

Reference: Jermain, Manager – +27-83-980-****

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