Customer Service Data Entry

Aubrey Wai Han, Wu

email address: *********@*******.***

A resourceful and prudent bank officer who has extensive experience and a progressive carer business segments in Commercial Banking. Major personal strengths including interpersonal skills.

## Work Experience

### HSBC Hong Kong (October 1988 - October 2024)

- *Bank Clerk (October 1988 - March 1990)*

-Provided quality customer service through accurate and efficient counter transactions.

-Identified opportunities for cross-selling and referred customers to appropriate bank colleagues.

-Supported branch operations.

- *Teller (Counter Service Assistant) (March 1990 - February 2005)*

-Provide quality customer service through accurate and efficient counter transactions at branch

-Cross-sold banking products and services

-Supported personal and business account opening.

- *Customer Service Officer (SME Centre) (February 2005 - March 2008)*

- Delivered quality sales and commercial financial services.

-Provided excellent customer service.

-Proactively cross-sold banking products.

-Supported business account opening and general administration.

- *Customer Service Officer/Assistant Relationships Manager (March 2008 - October 2024)*

-Assisted in facility reviews, referrals, and support functions.

-Assisted Relationship Manager in handling the customers needs in order to maintain good relationships and communication

-Coordinated with overseas factors and correspondents on debtor limit applications and renewals.

-Handled internal and external inquiries on facility-related matters.

-Prepared reports, collected statistics, and provided administrative support.

-Ensured responsive and flexible service delivery.

# Currently, I am seeking new opportunities, utilising this time to enhance my skills and knowledge. Previously, I worked at HSBC Hong Kong, where I gained extensive experience in personal banking and commercial banking.

## Education

- *Diploma in Management Studies (2003)*: The Hong Kong Management Association, jointly organized with Lingnan University.

## Language Proficiency

- *Fluent in English and Chinese*

- *Proficient in Cantonese, Putonghua

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