Customer Service Inventory Management

Fredeline Saintfleur

West Palm Beach Florida 561-***-**** *********.**********@*****.***

Objective

Dedicated and results oriented professional with extensive experience in management, customer service, and operational efficiency within diverse environments. Proven ability to lead teams, enhance customer experiences, and streamline operations in high volume settings. Committed to providing exceptional service and support while maintaining a positive work environment.

Skills & Abilities

-Leadership & Management: Team building, training, and performance evaluation.

- Customer Service: Strong communication skills, conflict resolution, and relationship building.

- Operational Efficiency: Inventory management, process improvement, and adherence to safety standards.

- Technical Proficiency: Familiar with healthcare management software and inventory system, Electronic Medical Records (EMR), Knowledge of medical terminology.

-Bilingual: Fluently speak read and write English French and creole.

- Detailed-oriented with a focus on accuracy and quality.

Experience

SITE SUPERVISOR UNITED K-9 SPECIAL PATROL 01/2024 CURRENT

WEST PALM BEACH, FLORIDA

·- Oversee security operations and guest services for a high-traffic entertainment venue, ensuring safety and satisfaction for all visitors.

·- Manage a team of security personnel and concierges, providing training and support to maintain high service standards.

·- Implement and enforce policies to enhance overall guest experience and ensure compliance with safety regulations.

GENERAL WAREHOUSE PERSONNEL WALGREENS DISTRIBUTION CENTER 03/2020-07/2024

JUPITER, FLORIDA

·Assisted in the daily operations of the distribution center, including inventory management and order fulfillment.

·- Collaborated with team members to improve warehouse processes and reduce operational inefficiencies.

·- Maintained a clean and organized work environment, ensuring adherence to safety protocols.

HEALTHCARE ADMINISTRATOR. WALGREENS HEALTHCARE CLINIC 01/2017 -03/2020

ORLANDO, FLORIDA

. - Provided exceptional customer service by assisting patients with scheduling appointments and navigating healthcare services.

. - Answered inquiries regarding clinic services, insurance, and billing, effectively resolving concerns to enhance patient satisfaction.

. - Coordinated with healthcare professionals to ensure timely and accurate communication of patient needs.

STAFF SUPERVISOR WESTGATE LAKE, RESORT AND SPA 03/2014-02/2017

ORLANDO, FLORIDA

. - Recruit train, and supervise staff members, including therapist, receptionist, and maintenance personnel.

. - Conduct performance evaluations and provide ongoing training and development opportunities for staff.

. - Guest resolution by building positive relationships with guest, encouraging repeat business and fostering loyalty.

. - Organize and oversee special events, promotions and activities to enhance guest experience.

Education

Glade Central High - Belle Glade, Florida

High school Diploma 05/2012

Lincoln College of Technology -West Palm Beach, Florida

Associates Degree in Business 06/2015

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