Customer Support Service Representative

Romary Rodney

n 954-***-**** n ************@*****.***

n Nashville, TN (Open to Remote Work)

n [Optional: LinkedIn link]

Professional Summary

Motivated and adaptable professional with strong communication, problem-solving, and customer support skills. Experienced in handling customer inquiries, scheduling, and conflict resolution across phone, email, and chat platforms. Quick learner with a positive attitude and the ability to work independently or within a team. Seeking a remote role where I can apply my skills and grow through comprehensive training.

Relevant Experience

Front Office Attendant – Thompson Hotel by Hyatt Nashville, TN Jan 2023 – Present

- Delivered excellent written and verbal communication while assisting guests. - Resolved issues promptly using problem-solving and attention to detail. - Handled sensitive information accurately and maintained records. - Worked independently while coordinating effectively with teams. Customer Service Representative – The Dentist Papine, Jamaica Jan 2019 – Dec 2020

- Assisted patients with scheduling, billing, and insurance queries. - Used strong written and verbal communication to explain services clearly. - Ensured accurate data entry and problem resolution. Client Service Lead – Stable Farm Chicken Distributors Kingston, Jamaica 2019 – Present

- Processed customer orders and managed follow-ups. - Communicated effectively across multiple platforms. - Adapted to new tools and systems quickly to improve efficiency. Key Skills

- Excellent Written & Verbal Communication - Problem-Solving & Attention to Detail - Ability to Work Independently & in Teams - Reliable Remote Work Setup (Internet & Workspace) - Positive Attitude & Quick Learner - Microsoft Office & Google Workspace - Customer Support Tools (Willing to Learn – Zendesk, HubSpot, etc.)

Education

University of the West Indies, Mona – M.Ed. in Education (In Progress) University of the West Indies, Mona – B.Sc. in Biochemistry (Hons.) Brown’s Town Community College – Associate Degree in Pure & Applied Science York Castle High School – High School Diploma Awards & Leadership

- UWI Leadership Academy Member - Student Representative – Taylor Hall - Recognized for Outstanding Contribution (Freshman of the Year, Taylorite of the Year, Stallion of the Year)

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