Frantz Ertilus
Fort Lauderdale, FL *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Shipping & Receiving Associate/Material Handler
Holland America Line-Hollywood, FL
May 2022 to February 2023
• Labeled and packed merchandise for shipping and storage.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
• Organized products for transport to designated areas.
• Printed out list to see what was being delivered that day.
• Read paper and PO number to ensure it matched with the pallet.
• Put products onto scale and weighed it for shipping.
• Received through the system – added information from paper into computer.
• Labeled and scanned to insert pallets into system and to be shipped.
• Moved material within war ehouse with forklift, cherry picker or pallet jack.
• Demonstrated ability to use computer utilizing software such as Microsoft Office, Microsoft Excel, Microsoft Word, and Magaya systems.
Shipping & Receiving Associate/Material Handler
Holland America Line-Hollywood, FL
May 2022 to February 2023
• Labeled and packed merchandise for shipping and storage.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
• Organized products for transport to designated areas.
• Printed out list to see what was being delivered that day.
• Read paper and PO number to ensure it matched with the pallet.
• Put products onto scale and weighed it for shipping.
• Received through the system – added information from paper into computer.
• Labeled and scanned to insert pallets into system and to be shipped.
• Moved material within war ehouse with forklift, cherry picker or pallet jack.
• Demonstrated ability to use computer utilizing software such as Microsoft Office, Microsoft Excel, Microsoft Word, and Magaya systems.
Assembler
ABBOTT-ACTION INC-Canton, MA
July 2019 to March 2021
Assembler
• Designed crates to shield mailed items from physical harm / damage
• Wood crate/pallet fabrication and foam assembly.
• General labor, packaging parts and equipment.
• Read and understand drawings.
• Assembled at select New England locations, same day travel.
• Work independently to meet customer demands.
• Cross trained with Manager’s approval.
• Ability to lift 65 lbs.
Forklift Operator
Christmas Tree Shops-Middleboro, MA
August 2018 to March 2019
high rack pick/ power trucks are used to operate at cts
• Physically loads individual cartons onto conveyor.
• Pulled and extended manual conveyor into trailers up to 60 feet.
• Visually checked products for correct store number.
• Properly floor loaded product into trailer.
• Operated material handling equipment (e.g., forklift, single/double/triple walkie rider, cherry picker) in a safe and effective manner.
• Performed shipping and other warehouse duties.
Forklift Operator/Material Handler
WCD-Middleboro, MA
January 2018 to August 2018
• Inspected product being received for damages.
• Kept warehouse organized and clean.
• Performed inventory cycle count as needed.
• Picked point of sales orders for customers picking up product.
• Performed stock rotation of product.
• Received trucks in a timely and accurate manner to load and unload tractor - trailer trucks per P.O requirements.
• Scanned and placed labels on products depending on requirements.
• Maintained the integrity of products through proper handling and storage.
• Maintained accurate inventories.
Call Center Representative
Teleperformance-North Lauderdale, FL
August 2015 to November 2017
• Connected with customers via phone/email/chat/and or social media to resolve their questions or concernsCalmly attempted to resolve and de - escalate any issues
• Escalated interactions when necessary and appropriate
• Responded to requests for assistance and/o r possible processing payments
• Tracked all call related information for auditing and reporting purposes
• Provided feedback on call issues
Education
High School Diploma
Plantation High School-Plantation, FL
August 2012 to June 2016
Trade school
Bachelor of Science
Bachelor's degree
Master's degree
Skills
• Order Puller
• Workplace health and safety regulatory compliance
• Plumbing
• Software troubleshooting
• CRM software
• Media sales
• Customer Service (2 years)
• Picker Packer (3 years)
• Customer relationship building
• shipping
• Customer retention
• Optical experience
• Program management
• Delivery driver experience
• Customer communication
• Presentation creation
• Networking event prospecting
• Warehouse operations
• Sales strategy
• Solar energy
• Computer operation
• Accounting systems
• Order picking
• Supervising experience
• Routine inspections
• Governmental accounting
• Warehouse
• Customer service
• Technical support
• Aviation
• Security system sales
• Sales
• Client services
• Stock rotation
• Precision measurement in machining
• CRM system proficiency
• Telemarketing
• Mobile devices
• Painting
• Reach truck
• Interpersonal skills
• Inside sales
• Dimensional measurements
• Oracle
• Account management
• Analysis skills
• Business development
• Clerical experience
• Health insurance sales
• Stocking
• High-end sales
• Welding
• Affordable Care Act (ACA)
• Attention to detail
• Food service
• Medical billing
• Product presentation
• Loader operation
• Warehouse management
• Account reconciliation
• Outbound calling
• Construction sales
• Safe work practices
• Inventory management
• Pivot tables
• Implementing cost-saving initiatives
• NetSuite
• Order fulfillment
• Insurance needs analysis
• Accounts payable
• Medical records
• Operating heavy equipment
• Cooking
• Cash management
• SOX
• Relational databases
• Google Docs
• IT
• HIPAA
• Woodworking
• Social media management
• Financial sales
• FMLA
• Deal closing
• Forklift Operator (3 years)
• Employee relations
• Achieving sales targets
• Pallet Jack
• Excel formulas
• Graphic design
• Data Entry (1 year)
• Merchandising display arrangement
• Peachtree
• Documentation review
• Machine operation
• Cherry picker
• Retail sales transactions
• Cleaning
• Retail math
• Technical Proficiency
• Shipping & receiving
• Safety hazards
• Conflict management
• Administrative experience
• Surgery
• Cash register
• iOS
• HRIS
• Marketing
• Client acquisition
• Hand tools
• Technical Support (2 years)
• Warehouse Associate (3 years)
• Inventory control
• Office management
• Microsoft Publisher
• Packaging
• Kitchen management
• Warehouse experience
• Tax experience
• Filing
• Medicare
• Human resources
• Lead generation
• Purchasing
• Numeracy
• Climbing
• Construction workplace safety regulations
• Property management
• Minivan driving
• Sales experience within healthcare
• Outdoor work
• Order entry
• Manual transmission
• Van driving
• Pricing
• Bookkeeping
• Food safety
• Customer acquisition
• Banking
• Carpentry
• Warehouse supervisor experience
• Alarm system sales
• Leadership
• SAP
• Windows
• Computer skills
• Accounting software
• Time management
• Final Cut Pro
• Data collection
• Insurance planning
• Construction quality control
• Data visualization software proficiency
• Team management (4 years)
• Door-to-door
• Dealership experience
• Management
• Health insurance
• Large insurance company experience
• Managing customer accounts
• Restaurant experience
• Fine dining experience
• Mac OS
• Excel data analysis
• Quality control
• B2B sales
• Microsoft Project
• Google Sheets
• Industrial mechanic experience
• Industrial equipment
• POS
• E-commerce
• Hazmat
• Body mechanics
• Digital marketing
• Cold calling
• Client relationship management
• Contract review
• Product demos
• Packing
• Client relationship development
• Clear language communication
• Phone communication
• Canvassing
• Heavy lifting
• RF scanner
• Preventative hardware maintenance
• Communication skills
• Merchandising
• Transportation planning
• Direct sales
• Typing
• AS9100
• Financial services
• Driving
• Debits & credits
• POS systems
• Organizational skills
• Process improvement
• Customer support
• Processing cash transactions
• Inventory records
• Financial planning firm experience
• Customer relationship management
• Safety regulations
• ERP systems
• Negotiation
• QuickBooks
• Sales management systems proficiency
• Closing sales
• Freight
• Forklift
• Supply chain transportation management
• Accounting and finance experience
• Salesforce
• Telecommunication
• Cash handling
• Forklift (1 year)
• Picking & packing
• Performance Improvement (PI)
• Transportation safety regulations
• Shipping Receiving (3 years)
• Bartending
• Appointment scheduling
• UPS (1 year) (1 year)
• TIG welding
• Inspection tools
• Medical office experience
• Furniture sales
• Logistics inventory management
• Adobe Acrobat
• Xero
• Safety management experience within construction industry
• Food service management
• Logistics
• Email outreach prospecting
• 10 key typing
• Property management tools
• Territory management
• Industrial painting
• Manual handling
• Objection handling (sales technique)
• Sales negotiation
• Technical sales
• HR sourcing
• Construction
• Graphic design software
• Warehouse management system
• Presentation skills
• GPS
• Databases
• Payroll
• Territory sales
• Microsoft Word
• Technical product development collaboration with sales
• Beverage sales
• Inventory data entry
• Organization design
• Record keeping
• ICD coding
• Outside sales
• Training & development
• Insurance agencies
• Sage
• Identifying new business opportunities
• ICD-10
• Computer literacy
• HTML5
• Retail sales
• Workplace safety
• Unloading
• Technology sales
• Technical accounting
• Visual merchandising
• B2B
• Schematics
• Manufacturing company experience
• Serving
• Account opening
• Pipeline
• Client communication
• Social media platforms
• Swimming
• Teamwork
• Productivity software
• Quality data entry
Languages
• Multilingual
• Bilingual
• Spanish
Certifications and Licenses
Pallet Jack Certification
Driver's License
Forklift Certification
Life Insurance License
Welding Certification
Real Estate Broker
Real Estate License
Professional In Human Resources
TWIC Card
FASA/BASA
ASE Certification
Certified Supply Chain Professional
Life & Health Insurance License
Health Insurance License
BLS Certification
OSHA 10
Scissor Lift Certification
Air Brake Endorsement
CNA
CPR Certification
Passenger Endorsement
NCCER Certification
Enrolled Agent
HVAC Certification