Customer Service Data Entry

MEEGAN RAY

New Caney, TX *****

281-***-**** – **********@*****.***

PROFESSIONAL SUMMARY

Reliable customer service professional with 20+ experience in managing and analyzing customer requests to resolve issues. Confident communicator recognized for receiving excellent customer feedback.

SKILLS

Cash handling Staff motivation

Decision-making Handling customer complaints

Customer service focus Relationship building

Employee training Punctual and reliable

WORK HISTORY

06/2025 to 08/2025

Life Insurance Agent

Giddens & Mazurowicz Insurance Agency – Hybrid Position

Built strong relationships with clients through consistent communication and excellent customer service.

Respond to customer calls swiftly to resolve issues and answer questions.

Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

Maintained high standards of customer service by building relationships with clients.

09/2024 to 05/2025

Shift Manager

Dairy Queen Restaurant – Kingwood TX

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Supervised employees and oversaw quality compliance with company standards for food and services.

Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Adhered to company standards and compliance requirements for operations and cleanliness of areas.

06/2024 to 07/2025

Insurance Agent

The Pope Agency – Hybrid Position

Built strong relationships with clients through consistent communication and excellent customer service.

Responded to customer calls swiftly to resolve issues and answer questions.

Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

Maintained high standards of customer service by building relationships with clients.

03/2023 to 09/2023

CSR

Kelstar Insurance Agency – Cheyenne WY

Provided excellent customer service to resolve customer complaints in a timely manner

Maintained detailed records of customer interactions, transactions and comments for future reference

Resolved complex problems by working with other departments to provide solutions that meet customer needs

Developed strong relationships with customers by providing personalized assistance and support

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions

Informed customers about billing procedures, processed payments and provided payment options setup assistance

Assisted customers with making payments or establishing payment plans to bring accounts current

02/2011 to 04/2020

Escrow Clerk

Linebarger, Goggan, Blair & Sampson, LLP – Houston TX

Organized and maintained filing systems for confidential documents

Assisted customers with inquiries and complaints in a professional manner

Processed payments, refunds and exchanges accurately and efficiently

Performed data entry and recordkeeping tasks to track company correspondence and updates

Answered multi-lined telephone system and routed calls to appropriate personnel

Created, updated and maintained detailed documents, charts and Excel spreadsheets to sort company information

Computed, recorded and proofread data or reports

Processed and prepared business or government forms and expense reports

Coordinated and managed daily administrative operations of the office

Organized and maintained filing systems, including electronic databases and records

Resolved customer inquiries and complaints requiring management-level escalation

EDUCATION

Basics, continued education – Creative Writing, Business School – Accounting

Kingwood Community College – Kingwood TX

Certification

General Lines Insurance License #2694173

HOBBIES

Love to cook and bake

Create and alter existing recipes to see if I can make the dish better and modify to accommodate for food allergies

Jigsaw puzzles, puzzle games

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