MICHAEL ROBERTO
MARTINEZ
Los Angeles, CA *****
Mobile Phone: 213-***-****
**************.********@*******.***
EXPERTISE
Primarily experienced in engaging and fulfilling all customer service needs in a time-focused approach to yield greater profits and achieve a loyal patron base. Overall, impassioned to create a positive team environment by completing assigned tasks and leading through supportive and trustworthy communication.
EXPERIENCE
The Arroyo Chophouse, Pasadena, CA 91105 (Bartender/Server) JAN. 2025- Present
Accountable at completing all task in the timeliest matter
Constant communication with peers to execute and provide guests with expected service
Upselling, and having product knowledge to reach sales goals
Entrusted to open and close, ensuring a clean and well stocked bar to provide full service to all patrons during service hours
Il Fornaio, Pasadena, CA 91103 (Bartender Location Closed* NOV. 2016 - JAN. 2024
Committed to meeting sales goals in a fine dining restaurant
Proven track record of maintaining organization & etiquette at all times
Promoted & entrusted with attending to large banquet parties of 70+ patrons
Established positive relations with upper management & team (8+ years loyalty)
The Kitchen Italian Cafe, Pasadena, CA 91103 (Server) SEP. 2012 – Dec 2024
Prioritized meeting sales goals
Proven track record of exceeding sales goals (Over 10 years/Long-tenure)
Entrusted with leading and supervising daily operations
Maintained presentability while completing multiple duties simultaneously
JP Morgan Chase Bank, Glendale, CA 91206 (Merchant Teller) MAY 2010- SEP. 2012
Entrusted with opening and closing duties (I.e. ATM cash withdrawal/deposit)
Attentive when processing transactions while maintaining a welcoming demeanor
Practiced standard safety protocols to prevent theft/loss
Relied on memory & applied math concepts continuously
EDUCATION
Pasadena City College Business & Mathematics Pasadena, CA 91106 01/2022 - Current
South Pasadena High School Graduate, Pasadena, CA 91030 06/2002 - 06/2006