Customer Service Los Angeles

MICHAEL ROBERTO

MARTINEZ

Los Angeles, CA *****

Mobile Phone: 213-***-****

**************.********@*******.***

EXPERTISE

Primarily experienced in engaging and fulfilling all customer service needs in a time-focused approach to yield greater profits and achieve a loyal patron base. Overall, impassioned to create a positive team environment by completing assigned tasks and leading through supportive and trustworthy communication.

EXPERIENCE

The Arroyo Chophouse, Pasadena, CA 91105 (Bartender/Server) JAN. 2025- Present

Accountable at completing all task in the timeliest matter

Constant communication with peers to execute and provide guests with expected service

Upselling, and having product knowledge to reach sales goals

Entrusted to open and close, ensuring a clean and well stocked bar to provide full service to all patrons during service hours

Il Fornaio, Pasadena, CA 91103 (Bartender Location Closed* NOV. 2016 - JAN. 2024

Committed to meeting sales goals in a fine dining restaurant

Proven track record of maintaining organization & etiquette at all times

Promoted & entrusted with attending to large banquet parties of 70+ patrons

Established positive relations with upper management & team (8+ years loyalty)

The Kitchen Italian Cafe, Pasadena, CA 91103 (Server) SEP. 2012 – Dec 2024

Prioritized meeting sales goals

Proven track record of exceeding sales goals (Over 10 years/Long-tenure)

Entrusted with leading and supervising daily operations

Maintained presentability while completing multiple duties simultaneously

JP Morgan Chase Bank, Glendale, CA 91206 (Merchant Teller) MAY 2010- SEP. 2012

Entrusted with opening and closing duties (I.e. ATM cash withdrawal/deposit)

Attentive when processing transactions while maintaining a welcoming demeanor

Practiced standard safety protocols to prevent theft/loss

Relied on memory & applied math concepts continuously

EDUCATION

Pasadena City College Business & Mathematics Pasadena, CA 91106 01/2022 - Current

South Pasadena High School Graduate, Pasadena, CA 91030 06/2002 - 06/2006

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