Customer Service Manager

Work Experience

School Bus Driver November **** to Present

Charlotte Mecklenburg Schools Charlotte, NC

Transported students safely between neighborhoods, schools and school activities.

Discharged students only at the authorized school or bus stop location.

Maintained knowledge of assigned bus routes and students assigned to the bus.

Complied with all Federal, State, and Local laws, policies, regulations, administrative codes and transportation operation guidelines.

Performed Pre-Trip and Port Trip inspections daily.

Daily secured the bus at the end of the day scheduled. Complete a visual inspection of the bus and report any bus defects or needed repairs daily.

Associate ASEP August 2014 to November 2018

Charlotte Mecklenburg School Charlotte, NC

Assured that school and ASEP policies are adhered to, and procedures are carried out properly.

Established open communication and good rapport with each parent/ guardian.

Participated in staff training, regular staff meetings, and special ASEP sessions.

Provides leadership to children engaged in activities and act as a role model participant.

Routinely leave classroom clean, orderly condition for regular school the following day.

Customer Service Manager January 2011 to August 2014

CM Hair & Photography Studio Charlotte, NC

Answer incoming calls and assist in maintaining client relationships by ensuring the customer service level is exceptional by monitoring phone skills, efficiency and accuracy.

Purse at least 50 leads a week.

Follow phone scripts to gain customer confidence while securing appointments.

Subject matter expert on services offered by staff.

Train 5 independent contractors on policies and procedures for upcoming events.

Organize and confirm appointments for multiple neighborhood partners with owner.

Update customer information database.

Education

Midwood High School High School Diploma in Management

Charlotte, NC

Achievements

Increased revenue by improving retail sales 15% in 3 months

Established more than 40 new customer relationships

Exceed monthly sales goals and lead team average 2 months in a row

Generated communications document to increase customer interaction by 15%

Promoted from Client Representative to Customer Service Manager within 10 months of hire

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