Salesforce Developer Service Cloud

Alex Shawan

Salesforce Architect CRM & Cloud Integration Architect Platform Solutions

Specialist

************@*****.*** 231-***-**** Cadillac, Michigan 49601 PROFESSIONAL SUMMARY

Salesforce Architect with 11+ years of experience delivering enterprise CRM solutions across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud. Proficient in Apex, Lightning Web Components, Flows, API integrations, and CI/CD automation. Expertise in metadata-driven development, secure data modeling, scalable architecture, and real-time system integration. Experienced in DevOps practices, data migration, and environment management. Proven success leading multi-org deployments, optimizing platform performance, and aligning technical solutions with business objectives.

CORE TECHNICAL SKILLS

CRM & Cloud Platforms

Sales Cloud, Service Cloud, Experience Cloud,

Financial Services Cloud, Shield, CPQ, Marketing

Cloud, Pardot

Integration Tools & APIs

MuleSoft, Azure Logic Apps, REST/SOAP APIs, External Services, Event-Driven Architecture, OAuth 2.0

Project Delivery & Governance

Agile (Scrum, Kanban), Jira, UAT Execution, Fit-Gap Analysis, Release Planning, Code Review,

Documentation

Development & Engineering

Apex (Triggers, Batch, Queueable), LWC, Visualforce, Flows, SOQL/SOSL, Platform Events, Custom

Metadata, Named Credentials

DevOps & Deployment

SFDX, Scratch Orgs, Git, Gearset, Copado, Jenkins, CI/CD Pipelines, Automated Testing, Metadata API

PROFESSIONAL EXPERIENCE

Salesforce Architect, Plative

•Directed architecture for Sales Cloud, Service Cloud, CPQ, and Experience Cloud implementations, aligning platform strategy with enterprise business goals.

•Led a team of 6–7 professionals, providing technical oversight, solution reviews, and mentoring on Apex, LWC, and integration patterns.

07/2023 – Present

•Designed metadata-driven frameworks and reusable Lightning Web Components to accelerate development cycles and improve maintainability.

•Established CI/CD pipelines using GitHub, SFDX, and Gearset, standardizing deployments across multi-org environments.

•Oversaw complex integrations with ERP and third-party platforms using REST/SOAP APIs, Platform Events, and middleware (MuleSoft).

•Defined governance policies for security, data management, and release management, ensuring scalable and compliant implementations. Lead Salesforce Consultant, Deloitte

•Managed end-to-end Salesforce delivery for Financial Services Cloud, ensuring regulatory compliance and high-volume transaction processing.

•Guided a delivery team of 6–7 admins and developers, conducting code reviews, sprint planning, and design workshops.

07/2022 – 06/2023

•Built event-driven integrations with AWS and external applications using Platform Events, Named Credentials, and REST APIs.

•Configured Shield encryption, Event Monitoring, and security health checks to meet strict audit standards.

•Defined branching and release strategies using Git, Jenkins, and scratch orgs to enable Agile delivery pipelines.

•Acted as primary liaison between business stakeholders and technical teams, ensuring clear translation of requirements into technical solutions. Senior Salesforce Developer, Slalom

•Developed scalable Apex classes, Lightning Web Components, and Visualforce pages for Sales Cloud and Service Cloud modules.

•Migrated legacy automation from Workflow Rules and Process Builder to Flow Builder, simplifying logic and improving system performance. 07/2019 – 06/2022

•Designed custom APIs and outbound messaging solutions for real-time case synchronization with external service systems.

•Built metadata-driven utilities and reusable components to streamline development across multiple projects.

•Created advanced reports and dashboards for sales and service teams, enabling KPI tracking and data-driven decision-making.

•Collaborated with QA and UAT teams, ensuring defect-free releases and high adoption rates.

Salesforce Developer, Apphienz Inc.

•Delivered Apex classes, Visualforce pages, and Lightning Components for lead management, scheduling, and billing.

•Designed multi-step Flow automations for grant approvals, service appointment scheduling, and escalations.

07/2014 – 06/2019

•Developed batch Apex jobs and REST-based integrations with QuickBooks and other systems.

•Built scalable data models, page layouts, and permission structures for evolving business needs.

•Supported sandbox development, QA, and deployments using change sets and metadata API tools.

Junior Salesforce Developer

•Assisted with Apex triggers, validation rules, workflow rules, and page layout customization.

•Contributed to early Visualforce pages and simple Lightning Components.

•Supported security configurations including profiles, roles, and permission sets.

•Performed data imports using Data Loader and validated migrated data.

•Participated in requirement discussions, testing cycles, and bug resolution. EDUCATION

Bachelor of Science in Computer Science,

Ghulam Ishaq Khan Institute of Engineering Sciences and Technology (GIKI) CERTIFICATIONS

Salesforce Certified Application Architect

Salesforce Certified Administrator

Salesforce Certified Platform App Builder

Salesforce Certified Platform Developer I

Salesforce Certified Integration Architecture Designer Salesforce Certified Data Architecture and Management Designer Salesforce Certified Sharing and Visibility Designer Salesforce Certified Service Cloud Consultant

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