System Administrator Technical Support

DNYANESH TEMKAR

Network System Administrator

Mobile: +91-992******* Email: ********.*********@*****.*** LinkedIn: www.linkedin.com/in/dnyanesh-temkar-02a21973 Location: Vadodara, Gujarat, India

PERSONAL INFORMATION

Date of Birth:16th April 1996 Nationality: Indian

Languages: English, Hindi, Marathi Marital Status: Married PROFESSIONAL SUMMARY

Dedicated Network System Administrator with over 6 years of IT experience, specializing in network infrastructure management, firewall administration, and system support. Proven expertise in Fortinet solutions, network security, and troubleshooting complex technical issues. Strong track record of maintaining high- availability systems and providing excellent technical support across diverse environments.

PROFESSIONAL EXPERIENCE

Network Administrator

Etech Global Services, Vadodara, Gujarat (Currently Working) February 2025 - Present (9 months)

• Manage and monitor network infrastructure including routers, switches, and FortiGate firewalls across multiple sites

• Configure and maintain FortiGate firewalls for network security and threat prevention

• Implement security policies, access control lists (ACLs), and conduct regular network audits

• Troubleshoot network connectivity issues and provide technical support to 5000+ users

• Monitor network performance using monitoring tools (PRTG) and optimize for maximum efficiency

• Configure and maintain VPN tunnels (SSL & IPSec) for secure remote access

• Perform regular firmware updates and patch management for network devices

• Create and maintain network documentation including topology diagrams and configuration standards

• Collaborate with security team to investigate and respond to network security incidents

• Conduct bandwidth analysis, BCDR and recommend infrastructure upgrades System Administrator

Etech Global Services, Vadodara, Gujarat

December 2022 - March 2025 (1 year 7 months)

• Administered Windows Server (2008/2012/2016) and maintained system reliability

• Managed user accounts, permissions, and Active Directory services (user creation, password resets, account management)

• Performed daily system backups and data restoration procedures

• Installed, configured, and maintained computer hardware, software systems, and IT devices

• Monitored server performance and network communication

• Implemented security policies and maintained firewalls for system protection

• Coordinated with network team to resolve infrastructure issues and apply system updates

• Maintained UPS, CCTV systems, and other IT infrastructure

• Managed IT inventory and asset tracking

• Provided helpdesk support to internal users and resolved technical issues

• Supported operations department with floor coverage as per requirements

• Created documentation for system configurations and troubleshooting procedures

• Re-imaged workstations for program changes and system updates Desktop Support Technician II

ICEBERG Media Private Limited, Navi Mumbai, Maharashtra April 2018 - November 2021 (3 years 8 months)

• Provided Level 2 technical support for 200+ end users with 95% first-call resolution rate

• Resolved complex hardware and software issues for desktops, laptops, printers, and peripherals

• Maintained IT inventory and asset management systems using ServiceDesk Plus

• Installed and configured Windows 7/10 operating systems and business applications

(MS Office, Adobe Suite)

• Documented technical procedures and maintained support ticket system with detailed resolution notes

• Performed hardware upgrades including RAM, hard drives, and component replacements

• Deployed new workstations and configured them according to company standards

• Managed software licensing and ensured compliance with vendor agreements

• Assisted in mobile device management (MDM) and smartphone support

• Trained end users on new software applications and IT policies

• Participated in IT projects including office relocations and system migrations Desktop Support Technician

Excellent Digital Media, Ulhasnagar, Maharashtra

December 2017 - February 2018 (3 months)

• Provided basic technical support to end users via phone, email, and in-person

• Troubleshot desktop and laptop hardware and software issues

• Assisted in printer setup and cable management

• Performed virus removal and system clean-up

• Logged support tickets and escalated issues to senior technicians

• Helped with new employee workstation setup

EDUCATION

Diploma in Mechanical Engineering

Industrial Technical Institute, Mumbai, Maharashtra 2012 - 2015 (3 Years)

Higher Secondary School Certificate (HSC) / 12th Standard SST College of Arts & Commerce, Ulhasnagar, Maharashtra [2011-2012] Secondary School Certificate (SSC) / 10th Standard Gokhale Rahalkar School, Ambarnath, Maharashtra (2009-2010) CERTIFICATIONS

Cisco Certified Network Associate (CCNA)

Cisco Systems [August 2024]

• Routing and Switching fundamentals

• IP connectivity and services

• Network security fundamentals

• Automation and programmability

Fortinet Network Security Expert (NSE) Certification Program

• NSE 1: Information Security Awareness - [2024]

• NSE 2: FortiGate Essentials - [2024]

• NSE 3: FortiGate Security - [2024]

• FortiGate firewall configuration and management

• Security policies and threat protection

• VPN configuration and SSL inspection

Additional Training & Courses

• Network+ Fundamentals (CompTIA) - [In Progress]

• Fortinet FortiGate Firewall Administrator - [2025]

• Windows Server Administration - [2023]

• Linux System Administration Basics - [2023]

HOBBIES & INTERESTS

I enjoy exploring new technologies, traveling, and photography, Watch web series, etc. I stay active through sports and fitness, and regularly read technical blogs and self-improvement books to enhance my knowledge and skills.

Place: Vadodara

Date: 09 Oct 2025 Dnyanesh Vijay Temkar

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