Administrative Assistant Insurance Verification

Christine Simpson

**** ***** **., *******, ******, 66202, United States, 913-***-****,

*****************@**********.***

Date of birth 03/18/1971

PROFILE Dynamic Insurance Verification & Patient Account Representative with 26 years of experience, skilled in enhancing patient engagement and streamlining administrative processes within healthcare settings. Experience in conducting insurance verifications, managing patient accounts, and helping communication between stakeholders. Adept at using advanced Excel functionalities to improve data processing efficiencies and ensure exact invoices. Committed to delivering exemplary customer service while overseeing complex account management tasks across multiple surgical centers. Enthusiastic about contributing to a collaborative team environment that prioritizes patient care and operational excellence.

EMPLOYMENT HISTORY

Jun 2019 — Jul 2023 Insurance Verification & Patient Account Representative, In2itive Business Solutions

Conducted insurance verification and confirmed patient eligibility and benefits. Managed patient communication about estimated balances and payment arrangements. Oversaw accounts for five surgical centers, addressing inquiries and researching necessary information. Collaborated with insurance claims representatives and billing teams for claim status and payment details. Explained EOBs and billing processes, processed payments, and managed collections. Mar 2018 — Apr 2019 Project Administrative Assistant, D.H. Pace Company, Inc.

Provided administrative support for National Accounts Billing Division and sales team. Released direct ship sales orders, gathered project closeout information, and completed financial breakdowns of materials. Aided with billing processes and project bidding setup. Collected LEED documentation and supported project paperwork.

• Created Excel documents with advanced formulas and pivot tables.

• Developed macros to enhance data processing efficiency.

• Aided accounting staff with invoice and shipping research.

• Collaborated on pay applications and project information requests. Aug 2014 — Mar 2018 Sales / Commercial Construction Administrative Assistant, Engineered Air Corporation

Provided administrative support for sales team in HVAC equipment orders. Managed billing, dispatched service technicians, and fostered customer relations. Ensured exact processing of sales orders and invoices, addressing payment issues with clients. Reviewed construction plans for bidding opportunities.

• Managed incoming calls and directed them to appropriate staff.

• Organized and supported sales files and client information.

• Created and updated project-related charts.

• Processed office supply orders and supported office equipment. Aug 2013 — Jul 2014 Sales / Commercial Construction Administrative Assistant, Overland Park Heating and Cooling,

Inc.

Support Co-Owner in managing commercial projects. Assist Human Resource, Billing, Dispatching, and Customer/Vendor Relations. Oversee administrative tasks for multiple projects from initiation to close-out.

• Coordinated project documentation and schedules.

• Facilitated communication between stakeholders and vendors.

• Streamlined administrative processes to enhance efficiency. Oct 1997 — Aug 2013 Administrative Assistant, BRR Architecture Provided comprehensive administrative support for BRR Architecture, aiding a team of thirty professionals. Managed administrative tasks across multiple projects from initiation to completion, ensuring smooth operations as company expanded from fifty to over two hundred employees. Organized meetings, documented discussions, and coordinated information flow for project materials and reports.

• Facilitated project documentation by converting AutoCAD files into DWF format.

• Streamlined data entry processes, enhancing efficiency in project updates.

• Updated and supported project-specific Excel and Word forms for exact tracking. EDUCATION

Jan 1989 — Jan 1990 Rockhurst University, Kansas City, MO Johnson County Community College, Overland

Park, KS

SKILLS Microsoft Office Suite Expert Excel (Advanced) Expert Insurance Verification Expert Invoicing Expert

Customer Service Expert Project Coordination Expert Data Processing Expert Stakeholder

Engagement

Expert

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