Customer Service Class A

Dan Stricker

cell 417-***-**** ● *************@*****.***

Professional Profile

CDL Class A Drivers License holder who is insightful, results driven, and adaptive public facing professional with diverse experience in delivering excellent customer service. Excited to join a professional team and contribute a focused and flexible approach. Delivering excellent service delivery and very supportive of the company goals and mission.. Skilled at problem solving and solution creation with strong communication skills to peers, customers, contractors and upper management. A proven leader capable of managing risk and making balanced decisions for a win win for the company and customers. Positive energy and attitude, along with goal oriented thinking to achieve the best possible outcome for the issue at hand. Able to multi-task and take direction as well as manage others on the team and provide training and positive motivation. Safety conscious and careful driver.. Management Competencies/Skillsets Mechanical Proficiencies

Customer focused

Accountable

Attention to Detail

Solution oriented

Excellent communicator at

all levels

Collaborates easily

Motivates and Manages to

foster excellence and team

success

Thrives in an environment of

variety and change

Contributes good energy and

positivity

Develops efficiencies

Goal oriented

Professional Experience

Professional Concrete Mixer driver at Dolese Bros Co – Tulsa, OK 4/2025 – current Professional CDL driver safely transporting crushed stone, sand, gravel, and ready-mixed concrete to meet our customers specifications for delivery at the job site

Safely and accurately operate complex heavy equipment and machinery

Communicate effectively with job site customers to maintain a high degree of customer satisfaction

Transforming the composition of the concrete being delivered and maneuvering the mixer for optimum delivery

Maintain concrete mixer through weekly and monthly equipment inspections, including greasing, fluid checks, ensuring the mixer operates correctly with all working mechanical parts and safety equipment

Works effectively in a team environment with other drivers, dispatch, mechanics, management and customers at job sites

Property Manager/Entertainment director at Branson Shores Resort, Branson, MO 4/2021 – 4/2025 Successfully manage a large commercial resort property, including customer interactions, musical entertainment, hiring contractors, ensuring seamless and memorable guest experiences, pool and hot tub maintenance

Manage all aspects of a large commercial resort property o Create positive customer interactions to create memorable and enjoyable experiences o Manage the property grounds

o Care for the boat dock facilities

o Provide activities for guests

o Provide musical entertainment

o Manage pool and hot tub

CDL Class A Driver’s License

Operates heavy equipment and machinery

Operates power tools efficiently and

accurately

Knowledgeable about small construction

projects

Pool and Hot Tub Maintenance

Boat dock operations

Dan Stricker

cell 417-***-**** ● *************@*****.***

Professional Experience

Property Manager/Entertainment director at Branson Shores Resort, Branson, MO continued

Ensure guests have a positive and memorable experience

Provide excellent customer service and develop a friendly relationship with the customers o Guests enjoy returning year after year to receive the same high standard of customer service

Ensure resort facilities are maintained to a high standard

Provide concierge services for guests

Provide and coordinate weekly musical entertainment for guest enjoyment

Musical talent provided by me, I am a professional musician/drummer

Manage and/or coordinate all contractor service providers to ensure seamless experience for guests and ensure smooth operations at the resort property

Refer customers to activities in the area, based on needs or questions asked by customers Independent Contractor 2006 - 04/2021

Used my diverse set of skills and knowledge of boat docks and boat dock repair and property management expertise to care for many vacation homes/private residences to ensure owner happiness. Attention to detail and ability to achieve goals is imperative for these roles in my career path

Boat dock construction and repair

Lawn and Landscape maintenance

Property management of 6 to 10 private residences/vacation homes on Table Rock Lake o Provided owners with concierge services

o Coordinated work/contractors for owners

o Ensure safety of residences and boat docks for owners Parallel work history that is being done at the same time as Property Manager and Independent Contractor work history 2006 - Current

I am a professional musician/drummer and provide entertainment services for all types of events, additionally I have boat dock responsibilities for 6 to 10 private docks

Contracted boat dock work to manage the rising and falling lake levels and it’s impact on the boat dock placement

Professional musician – Perform frequently at numerous venues both public and private events

Provide excellent entertainment with a well established band

Musical director of Branson Shores Resort for the last 14 years, providing high quality musical entertainment

.

Operations Manager for Branson Theatre District 1993 -2000 Education and certifications

Class A CDL Operator – A+ CDL Training (ELDT) – Completed Feb 2025 Professional references available upon Request

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