Business Operations Los Angeles
Resume:
Starlett V. Nickels-Martinez
**** *. **** ******, *** Angeles, Ca 90043 Apt. 3
*********@*****.***
Objective
Actively seeking a business operations position where I can utilize problem-solving and organizational skills to contribute to overall organizational satisfaction. Ability to quickly learn and apply organization procedures to contribute to the success of the mission.
Skills & Abilities
Microsoft Office Suite
Excellent Communication Skills
Problem Solving
Team Leadership
Typing 40 wpm
Experience
Guest Services Associate, Go Rentals
May 2024 - Present
Provide 5-star service to all guests.
Use the computer system to check out all guest contracts before they arrive.
Answer work phones with company greeting and assist guest with answering any and all questions.
Call guests to confirm their reservation.
Call guest to confirm the drop off location, if vehicle is not being picked up at the airport.
Drive vehicles on to airport ramp to greet guest planeside.
Inspect vehicles after each return and before new rentals for damage.
Help walk up guest with last minute reservation.
Make sure drivers are aware of vehicles that are needed for the week, so they are cleaned and ready for the reservation.
Call other locations to coordinate vehicle movements to ensure guest satisfaction.
Speak to different hotels and body shops in the area to garner more business.
Check in vehicle upon guest return and send guest a receipt.
Coordinate with other departments to lock in reservations.
Conduct thank you calls for guest who returned.
Process Assistant, Amazon
November 2022 – May 2024
Conducted new hire classes.
Trained new hires on system process and using all equipment safely and effectively
Re-trained associates on new and updated processes to help make the work effortless and the associates more productive.
Send out morning reminders to the different Delivery Service Providers (DSPs) about any missing metrics.
Run the process for getting the packages to the drivers and ensure the drivers get out in a timely manner.
Process any packages that were left behind and have them set to go out with Flex drivers.
Monitor driver performance to ensure timely deliveries, using the
Send out (Parcel Not on Vehicle) PNOV, Pickup Fail and RTS (Return to Station) hourly reports. These reports help to ensure no packages are missing during delivery and help us to know what to expect upon the drivers return to the station.
Call Center Agent, Studio Enterprise
November 2021 – November 2022
Make outgoing and receive incoming calls to those interested in attending our colleges.
Qualify and then transfer those calls to an Admissions Consultant.
Generate excitement and build rapport with our potential students.
Meet productivity metrics.
Utilize an auto-dialing system to accurately track and report on calls taken.
Dedicated to helping others achieve their education goals.
Must be able to lift 15 lbs.
Customer Service Gaming Associate, Knighted Ventures
October 2021 – November 2021
Sitting on live card table games
Continuously monitoring and ensuring the rules of the games are being followed.
Working closely with the casino card dealers, helping to keep track of and verify payouts to ensure fairness and accuracy of the game.
Reporting any suspicious activity.
Provide customer service by working well with casino staff t maintain a positive and professional gaming atmosphere for guests and coworkers.
Barista, Starbucks
September 2021-October 2021
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
Available to perform many different tasks within the store during each shift
Mail Handler, Supervisor, United States Postal Service
May 2020 – June 2021
Maintained employee scheduling.
Prepared and sent hourly and nightly reports using both Excel and Word.
Made certain employees time was entered accurately for proper payment.
Prepared disciplinary paperwork for employees.
Held weekly manager/supervisor meeting to discuss progress and operation matters.
Managed dock operations to ensure all trucks departed on time.
Maintain sorting areas of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.
Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed.
Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.
Follows established safe work methods, procedures and safety precautions while performing all duties.
Overnight General Merchandise Clerk, The Kroger Co.
October 2019 – May 2020
Maintain organization of work and back room area to mitigate loss and increase sales opportunities.
Responsible for organizing merchandise in the inventory room ensuring accurate distribution.
Delivers products, supplies, and equipment to designated area, and determines release of back ordered items according to availability.
Assist customers with their questions and helping them find items or prices.
Customer Service Representative, Enterprise Rent-A-Car
November 2015 – October 2019
Worked closely with executive leadership by training incoming Assistant Managers on the company systems.
Provided customer service by assisting customers and assessing their rental needs in person and over the phone.
Communicated detailed information pertaining to contracts, rental policies, and procedures.
Trained new employees on the operating systems and appropriate ways to address customer conflict.
Guest Service Team Member, Target
December 2012 – December 2015
Maintained knowledge of promotions, policies regarding payment and exchanges.
Examined merchandise to identify items needed for replenishment.
Organized monthly meetings with employees to provide store updates, policy changes that may impact customer and employee experiences.
Education
El Camino College – Torrance, CA
Major: Communications
Minor: Public Relations
References
Personal and Professional References Will Be Provided Upon Request
Contact this candidate