Desktop Support It Technician

MIKHAIL SOBOL

*** **** ***., *** #***, West Hollywood, California 90069

*******.*****@*******.*** 310-***-**** www.linkedin.com/in/mikhailsobol

OBJECTIVE

Highly skilled and motivated IT technician dedicated to cost-effective, timely maintenance of company-wide computer network systems

SKILLS & ABILITIES

Ten years experience in both hardware and software computer support and maintenance of networks and personal computer systems. Proficient in installation, application and troubleshooting of the following core systems: Dell, Lenovo, HP, Mac. Supporting Virtual office environment with remote tools.

EXPERIENCE

Desktop Support Pomeroy – Capgemini/Disney

March 31 2025 – April 14, 2025

Supported Cast members using Windows 11 and macOS . Image Windows machine with SCCM and macOS using JAMF. Used ServiceNow ticketing system/

Desktop Support TurnerTechtronics – WarnerBros, CityNational Bank, EP

Aug 30, 2021 – May 30,2024

Supported WarnerBros users in the Burbank office using Windows and macOS. Imaging Windows 10 using MDT and SCCM. Imaging macOS using JAMF. Supported iOS devices and Android using AirWatch. Used BOMGAR to remote into user’s computers. Used ServiceNow ticketing system.

Desktop Support Amdocs – Vubiquity

Aug 27,2019 – Dec.31,2019

Supported 200 plus users in the Burbank office. Imaged Windows 10 computers using SCCM. Controlled macOS Mojave using JAMF. Supported iOS devices and Android using AirWatch. Used BOMGAR to remote into user’s computers. Password changes and unlocking accounts using Active Directory. Provided support for Office365. Used ServiceNow ticketing system.

Desktop Support ProvenRecruiting - SiriusXM

May 20th, 2019 to Aug 16 2019

Setup and provide maintenance to PCs, MAC Computers and related hardware/software.

Image machines using SCCM

Support NTTData

Feb 2019 to May 10 2019

Migrating Desktops and Laptops from Windows 7 to Windows 10 using SCCM and MDT in Cedar Sinai Hospital. Using Service-Now for Ticketing System.

DESKTOP SUPPORT AMDOCS - DEXYP

JULY 2015 TO JUNE 29,2018

Installation, testing, repair and analyzing current hardware, software, and peripheral equipment to enterprise specs, supporting training classes, shipping, test imaging for end user infrastructure EUI, Outlook PST migration, MAC/Apple desktop support, iOS iPad and Mobile Ops support; wrote technical wikis for business solutions complying with hardware and adhering to security policies. Used ConnectWise Control to remote into users’ computers. Supported 8000 users. Using SCCM for Windows deployment. Used USMT for data backup of user’s profiles. Used Office 2016 then moved to Office 365. Used Jira ticketing system. Used Active Directory and PowerShell to create users and add to Groups .

DESKTOP SUPPORT L.A. CARE HEALTH PLAN

MARCH 2015 TO JULY 2015

Provided 800 plus users support on Microsoft Office Suite, Windows XP/7 and Active Directory. Symantec Endpoint Protection antivirus. Setup new hires. Migrated user data .

DESKTOP SUPPORT

DIGNITY HEALTH CALIFORNIA HOSPITAL MEDICAL CENTER

OCT 2014 TO JAN 2015

Provided desktop hardware deployment and implementation of low to medium complexity and cross

functional programs or projects and/or provides support for the user community with high complexity.

performed troubleshooting for highly complex hardware, software and system problems for multiple

device type.

worked on multiple projects as a project team member.

acted as a subject matter expert in one or

more areas.

wrote scripts to automate renaming pcs remotely.

Desktop Support Bank of New York Mellon

DECEMBER 2012 to JULY 2013

install, repair and analyze hardware, software, and peripheral equipment, following design or installation specifications

NETWORK ADMINISTRATOR – DESKTOP

US BANK

Dec 2009 to May 2012

Provided PC/LAN support for 260 users in a corporate environment, PC hardware set-ups; configured and troubleshot issues, Imaged laptops and desktops, Ordered software and hardware for end-users, Worked on conversions of Cal National Bank, Mellon First Business Bank, PFF Bank and Trust, and Downey Savings Banks into the US Bank’s computer system, Assisted in major projects and was the lead on the Print plus Project: analyzed printer needs of end-users and reported back to the subcontractors, Ricoh Printing Company, Supported users with Lotus Notes .Pushed down software using Marimba. Data recovery and back-up: copied data from PCs to US Bank network servers using USMT v4, assisted in migration of Windows XP to Windows 7

EDUCATION

NEW HORIZONS CLC, LOS ANGELES, CA

A+ Certified, MCSD.NET, Certified Ethical Hacker CEH

COMMUNICATION

Customer centered, experienced with large town hall and meeting support groups and timely communications

LEADERSHIP

Working with managers to deliver a timely solution to issues in a supporting role for enterprise class training and large scale depot operations. Supporting role in vendor management relationships.

PROFICIENCIES OPERATING SYSTEM

Windows: 7 and 10

Server: 2012 R2 and 2016

Apple: macOS High Sierra and Mojave

CONCEPTS AND SOFTWARE

Windows Domain Administration:

SCCM,

Active Directory,

Network Shares

GPOs

Productivity : Office 2013-2016, Office365, RDP

Network Services : VPN

Virtualization: Hyper-V

Programming and Scripting : Powershell

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