Security Officer
Resume:
Traci Campbell
San Antonio, TX *****
*****.***********@*****.***
Professional Summary
Seasoned IT professional with a robust background in Compliance, adept at implementing IT Service Management (ITSM) best practices, and proficient in delivering comprehensive hardware and software support and administration. With a commitment to excellence, I am passionate about providing top-notch customer service while actively contributing to developing and maintaining a resilient Enterprise IT infrastructure. My extensive experience and expertise uniquely position me to navigate the dynamic intersection of IT and Compliance, ensuring the seamless integration of technology solutions in alignment with regulatory standards.
\
Willing to relocate: Anywhere
Work Experience
Armed Security Officer-SAWS
Allied Universal-San Antonio, TX
March 2025 to Present
• Performed regular inspections of equipment and facilities to identify potential security risks or vulnerabilities, taking proactive measures to address them
• Maintained a high level of security and safety by patrolling assigned areas, monitoring surveillance cameras, and promptly responding to any suspicious activities or incidents
• Maintained accurate records of daily activities including incident reports, shift logs, visitor logs, and inventory checks
• Provided excellent customer service by assisting visitors with directions, answering inquiries about facility services/amenities while maintaining a secure environment Security Officer-CoSA
Inter-Con Security Systems-San Antonio, TX
July 2024 to January 2025
CoSA facilities and buildings. Deterrent to suspicious activities. Daily report writing. Security Officer-Microsoft
Allied Universal-San Antonio, TX
April 2024 to July 2024
Access control, foot patrol with touring wand, biometrics, daily report writing, deterrent to suspicious activity, Avigilon, Excel, MS Teams.
Service Desk Technician
Arrive Logistics-San Antonio, TX
April 2023 to January 2024
· Work within established troubleshooting guidelines and knowledge base to resolve tickets promptly and provide responsive resolutions for support tickets.
· Collect additional details to coordinate with Senior Service Desk Technicians to resolve complex issues and aid in investigations as needed.
· Display the ability to troubleshoot known issues to a high degree of competency. Jira administrator
· Work within Jira to ensure the correct setup of users to appropriate projects, control access, and filter requests for project changes
· Build automation for new or existing projects that utilize, but are not limited to, the use of smart values, regex, API calls, custom fields, and request types to fulfill the requirements of the automation.
· Proficient in building forms to attach to request types as necessitated by process changes, quality of information standards, and enhancements to the user experience. Facilities liaison
· Handle low-level facility requests at office locations, including vendor management and coordination, priority response to power outages, plumbing, and infrastructure disruptions. IT infrastructure liaison
· Handle low-level IT infrastructure requests at the office location, including information gathering for system outages, basic network troubleshooting, and coordinating with the IT Infrastructure team at Austin Headquarters for any required information and updates. Senior Carrier Compliance Coordinator
Arrive Logistics-Austin, TX
November 2015 to March 2023
· Promoted to Senior Compliance Coordinator in January 2020 with additional responsibilities added to train and mentor junior team members.
· Processed and collected up to 100 carrier onboarding packets daily, focusing on contract and insurance reviews to meet company business rules.
· Performed safety audits on prospective and current carriers in the network, averaging 3,000 per month.
· Worked with sales teams, carriers, and insurance agents to proactively update multiple third-party systems to monitor insurance coverages and expiration dates.
· Maintained internal TMS system with accurate information for all 90,000 active company profiles.
· Verified contact and address information for shippers and receivers.
· Mentored and led process changes for a team of seven compliance coordinators. Help Desk Technician
Education
North Shore Senior High School
2005
Some college
Austin Community College
Skills
• Patient monitoring
• Fire alarm systems
• Loss prevention
• Facility security systems
• Windows
• Surveillance
• Emergency dispatch experience
• Remote access software
• Proofreading
• Report writing
• System Administration
• Desktop support
• Office experience
• Supervising experience
• First aid
• Typing
• LAN
• Software deployment
• Incident reporting compliance
• Slack
• ServiceNow
• Software troubleshooting
• Computer hardware
• Microsoft Word
• Time management
• Computer skills
• Azure
• Computer networking
• Order fulfillment
• Organizational skills
• Computer literacy
• TCP
• Linux
• Troubleshooting
• Automation
• Information management
• CCTV
• DHCP
• Document management
• IT support
• Microsoft Access
• Documentation/Knowledge Management Network Support
• Emergency management
• Asset management
• Other (security system tools)
• Project management
• Jira
• IT
• SaaS
• Active Directory
• Technical support
• Surveillance operations
• Patrolling
• Video surveillance
• Corrections experience
• VMWare
• Computer science
• Security
• Dependability
• Firewall
• Knowledge management
• Corrections facility medical clinic
• IT service management
• Operating systems
• Communication skills
• Writing skills
• Leadership
• Alarm & access control systems
• Management
• Phone etiquette
• SharePoint
• Microsoft Publisher
• Workday
• Attention to detail
• AWS
• Grammar Experience
• VoIP
• Customer support
• Construction
• Relationship management
• SSL
• Conflict management
• Critical thinking
• Building automation systems
• Google Suite
• Front desk
• Microsoft Office
• Communication platforms
• Help desk
• Microsoft Exchange
• Filing
• Schedule management
• System administration
• Account management
• Microsoft Powerpoint
• Team management
• Microsoft Windows Server
• Technical Proficiency
• VPN
• Law enforcement
• Computer operation
Links
https://profile.indeed.com/p/tracic-4iwcxx5
www.linkedin.com/in/itracicampbell
Certifications and Licenses
Armed Security License
September 2024 to September 2026
Level 2 non commissioned
December 2023 to December 2025
Driver's License
Firearms License
Non-CDL Class C
CPR Certification
Guard Card
Contact this candidate