Customer Service Data Entry
Resume:
Karen M. Ladetto
** **** **., *********, ** *****
Email: [your professional email address]
Professional Summary
Dependable and detail oriented administrative and clerical professional with over 30 years of experience in customer service, school office operations, motor vehicle registry, and information services. Skilled at managing confidential records, supervising office tasks, and maintaining accuracy and efficiency in fast paced public sector and educational settings. Strong with database systems, staff coordination, and problem resolution.
Core Skills
Customer Relations & Public Service
Record keeping & Data Entry (student & licensing records)
Document Processing & Regulatory Compliance
Office Administration & Support
Supervision & Staff Training
Computer & Database Systems (School Brains, Destiny, Microsoft Office)
Confidentiality & Revenue Reconciliation
Budgeting, Purchasing & Inventory Management
Professional Experience
District Secretary for Libraries, Parker Middle School / Taunton Public Schools, Taunton, MA
August 2020 – Present
Oversee all library operations for K 7: catalog books, process barcodes and spine labels; maintain accurate inventories, resource lists, and professional media collections.
Manage the Destiny automation system: maintain patron database (students & staff); liaise with technology departments to resolve software issues.
Handle library budgets: prepare purchase orders, requisitions, magazine subscriptions; process and route vendor orders; track payments and manage unpaid/lost items.
Serve as contact for parents, vendors, and staff: respond to inquiries, prepare letters & reports, manage mail, and maintain files.
Information Services, Parker Middle School / Taunton Public Schools, Taunton, MA
November 2018 – August 2020
Managed new student enrollments: verified supporting documents (birth certificates, health records, proof of address, etc.), assigned students to schools and homerooms, coordinated transportation with bus company.
Maintained and updated student data year round using School Brains as reporting tool to DESE: address changes, section/homeroom updates, legal documentation (e.g., divorce decrees), withdrawals and transfers.
Collaborated with elementary and middle school secretaries and the Welcome Center to ensure student information was current and accurate.
Administrative Assistant, Joseph C. Chamberlain Elementary School, Taunton, MA
September 2008 – Present
First point of contact for parents, staff, and public; maintain confidentiality in handling all files and sensitive issues.
Oversee payroll records, staff attendance, supplies ordering, office equipment maintenance and orders.
Manage multiple office tasks: prepare correspondence, statistical reports, phone and communication duties, supply requisitions.
Computer Aide / Teacher Aide / Lunch Recess Aide, Various Taunton Public Schools
January 1999 – January 2002 (Teacher/Computer/School support roles)
Assisted teachers in classroom preparation, homework review, tutoring, and monitoring student work.
Provided technology support including maintenance of computers, coordinating curriculum use of lab equipment, inventory tracking of over 200 computers.
Clerk II, Registry of Motor Vehicles, Taunton, MA
April 1987 – August 1999
Delivered high quality customer service in licensing, registration, titles, and related motor vehicle law documentation.
Managed revenue reconciliation, maintained accuracy codes, adhered to confidentiality and policy compliance.
Reviewed applications, approved or denied registrations or licenses, explaining required documentation and resolving customer issues.
Supervised and trained subordinate staff, maintained files, prepared statistical reports.
Education
[Your Highest Education Level, School Name, Graduation Year]
Relevant trainings or certifications (e.g. software, administrative, database systems) — listing any recent or job related ones.
Additional Strengths & Achievements
Proven ability to manage multiple tasks under tight deadlines.
Strong judgement and integrity working with confidential information.
High accuracy in processing data and reconciling financials.
Excellent interpersonal skills with the public, students, staff, and vendors.
Contact this candidate