Data Entry Service Representative

**/**** - **/**** *****’s Restaurant Richmond, VA

CUSTOMER SERVICES CASHIER

Maintained cleanliness, organized store, and followed safety guidelines Operated cash register and processed credit card transactions for purchases Interacted and communicated with customers, associates, and management Greeted and acknowledge all customers in a courteous and professional manner Excellent in understanding the basic sanitation requirements regarding food handling

Duties involved replenishing the store with merchandise as needed cups, forks, sugar

07/2009 - 07/2011 New Jersey International Airport Newark, NJ

CUSTOMER SERVICE REPRESENTATIVE

Greeted customer in a courteous and friendly manner Assisted customers to cab or bus stations located by the airport Guided people to the correct train for specific airlines at the airport Effectively executed multi-task functions in a fast-paced environment Dedicated with versatile support noted for collaborating with customers

02/2005 - 06/2008 Citigroup New Castle, DE

DATA ENTRY ANALYST Reviewed passport information in the lockbox

Production in typing process 400 passports per day Communicated via email, and phone regarding status and escalations Retyped client’s personal information to have the passport processed

Performed clerical duties such as faxing, filing, copying, and data entry

Daily keyboarding, using lotus notes software, 10 keys with address input

07/2002 - 12/2004 Hospital Billing and Collections HSBC Newark, DE

CALL CENTER OPERATOR

Assisted clients with processing hardship scholarships Compiled and create excel reports for outstanding unresolved issues Accommodated clients with updating doctor’s information on insurance plans Received inbound calls for clients requesting to make payments on medical bills Communicated with HIM departments, and medical record staff on various issues Answered 50-70 calls related to hospital accounts and updated physician’s profiles

EDUCATION & CERTIFICATIONS:

02-2002 Certification in Medical billing and insurance claims Dawn Training Institute

11-2018 Certified Nursing Assistant (CNA) License - Caring Hands

06-1998 Diploma, Hillcrest High School

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