JAMES A. UHRLAUB II
Phillipsburg, NJ ***** 908-***-**** **********@*****.***
Summary
Experienced engineer with a proven background in managing complex, high-availability projects and technical operations, excelling in cross-functional collaboration. Skilled in troubleshooting and risk mitigation while ensuring rigorous compliance with industry standards. Transitioned expertise in testing and system improvement into strong analytical problem-solving. Eager to leverage multifaceted technical experience to design, develop, and implement innovative software solutions.
Education
U.S. Navy San Diego, CA
Associates Degree, Electrical Engineering
•Achievements: Associates Degree: Electrical Engineering University of Lucent Whippany, NJ
Certificate of Higher Learning, Project Management Professional
•Achievements: Certificate of Higher Learning: Project Management Professional New Horizons Computer Learning Center Bethlehem, PA
Certificate of Higher Learning, CompTIA A+, CompTIA Network+ & CNST
•Achievements: Certificate of Higher Learning: CompTIA A+, CompTIA Network+ & CNST AT&T/Lucent Technologies Murray Hill, NJ
Certificate of Higher Learning, Telecommunications
•Achievements: Certificate of Higher Learning: Telecommunications
Work Experience
Present
Present
Present
Present
The Home Depot (Part Time) Jan 2025 - Present
Electrical Power Systems Associate (Part time) Phillipsburg NJ
•Earned certification as an associate in the Lawn and Garden department
•Achieved certification as an associate in the Electrical and Lighting departments
•Validated expertise as an associate in the Plumbing and Hardware departments
•Pursued licenses for indoor/outdoor LPG/Battery Forklifts, Order Picker, and Battery Operated Forklift Pallet Jack
JDC Technical Services, INC Aug 2018 - Sep 2024
Electrical Power Systems Installation Field Engineer/Project Manager Hackettstown NJ
•Ensured safety compliance by obtaining OSHA 30 and NFPA 70E certifications, adhering to rigorous electrical safety standards
•Secured advanced technical certifications in Exertherm, Siemens, Schneider, Woodward, and Microsoft across multiple technical domains
•Led IEEE training sessions focused on NEC compliance and industry protocols, including Modbus, RS485, DNP, and IEC 61850
•Managed Data Center and SCADA operations by constructing, maintaining, and troubleshooting Microsoft and Digital Realty Data Centers, supporting SCADA RTUs and complex electrical systems along the East Coast and Texas
John Deere/Cognizant Jan 2018 - Aug 2018
Senior IT Infrastructure/Data Center Support Engineer (Contractor) Coffeyville, Kansas
•Delivered comprehensive desktop and laptop hardware/software support (Break/Fix) to 150+ users across multiple environments, ensuring timely issue resolution and minimizing downtime.
•Provided 24/7 on-site technical support to John Deere and their MSP, maintaining optimal IT service levels and system performance.
•Utilized ServiceNow ticketing system for detailed documentation of technical issues and resolutions, ensuring accuracy and tracking of service requests.
•Administered Active Directory and coached team members by developing training aids, improving team efficiency and technical proficiency.
Century Link/Apex Systems Aug 2017 - Nov 2017
Senior NOC/Data Center Operations Support & Test Engineer (Contractor) Salt Lake City, Utah
•Provided Optical NOC surveillance and testing for customer networks across 14 states, ensuring proactive monitoring and network stability.
•Interfaced daily with internal and external customers on Metro Ethernet, DWDM, and SONET services, resolving escalations and ensuring service quality.
•Managed and coordinated repair efforts with internal and external teams to meet customer repair commitments and service level agreements.
•Reviewed and interpreted circuit engineering documents and technical procedures, leveraging expertise in TIRKS designs, TEMS, NMA, OTTO, and WFA.
Best Buy Stores Inc
Advanced Repair Agent - Geek Squad
Sep 2014 - Aug 2017
Phillipsburg, NJ
•Actively engaged with clients remotely and in person on a daily basis, providing high-quality technical support.
•Diagnosed, repaired, and tested PCs (Windows), MAC, and Apple devices (iOS) for hardware/software issues (Break/Fix).
•Achieved Gold and Geek Squad Certifications, showcasing advanced technical expertise.
•Conducted thorough testing and troubleshooting to ensure optimal performance of repaired devices.
SKYPC Feb 1998 - Sep 2014
Owner / Operator Phillipsburg, NJ
•Oversaw daily business operations, including strategic planning, financial management, and customer relations, ensuring sustainable growth and profitability.
•Developed and implemented business strategies to optimize operational efficiency and streamline workflows.
•Managed vendor relationships and negotiated contracts to secure competitive pricing and maintain quality standards.
•Led recruitment, training, and performance management for employees, fostering a productive and motivated team environment.
Technicall Skills
•Leadership: Team Leadership
•Technical Expertise: Electrical Engineering, Troubleshooting
•Project Management: Project Management, Budgeting and Cost Control
•Documentation: Technical Documentation
•Compliance And Licensing: Regulatory Compliance, Equipment operating licenses
•Customer Support: Customer Technical support, Customer service
•Field Operations: Field Service/Travel
Certifications
•ACA Avaya Certified Associate
•ACS Avaya Certified Specialist
•ACE Avaya Certified Engineer
•ACIS Avaya Certified Implement Specialist
•ACSS Avaya Certified Support Specialist
•ATTPS - AT&T/Lucent Certified Packet Switching Engineer (Datakit, Datakit II, BNS2000, Globeview2000 (ATM)) Certified
•CompTIA A+
•CompTIA Network+
•CWNA Cisco Wireless Network Associate - (in progress)
•CCNA Cisco Certified Network Associate – (in progress)
•MCSE Microsoft Certified Solutions Expert - (in progress)