CORE STRENGTHS Data Entry & Information Accuracy (Mainframe / Online

Tracy Ann Jones

Waukee, IA *****************@*****.*** 515-***-**** LinkedIn

REMOTE DATA VERIFICATION ASSISTANT RELIABLE TEAM CONTRIBUTOR Dependable and detail-oriented professional with 15+ years of experience supporting daily operations in financial services and health insurance. Known for accuracy, flexibility, and a strong commitment to quality. Skilled at managing multiple priorities, maintaining confidentiality, and contributing to a positive and productive team environment. Quick to learn new tools, adapt to change, and uphold high performance standards in both independent and collaborative settings.

CORE STRENGTHS

• Data Entry & Information Accuracy (Mainframe / Online Systems)

• Operational & Administrative Support

• Quality Control & Compliance Tracking

• Document Management & Record Maintenance

• Microsoft Office Suite JIRA Azure DevOps

• Team Communication & Client Support

• Organization, Time Management & Reliability

• Adaptable Quick Learner Positive Attitude

PROFESSIONAL EXPERIENCE

DXC Technology – Des Moines, IA

Sr. Analyst II, Software Engineering 2022–Present

• Support day-to-day operations by performing high-volume data entry, validation, and reconciliation with exceptional accuracy.

• Maintain process documentation, tracking progress and ensuring deadlines are consistently met.

• Communicate effectively with internal teams to resolve issues and uphold service standards.

• Take initiative in improving workflows and mentoring new team members to strengthen performance and efficiency.

Wells Fargo Home Lending – Des Moines, IA

Senior Business Systems Consultant 2021–2022, 2016–2020

• Entered, verified, and maintained large volumes of operational data in compliance with policy and audit standards.

• Supported project and business teams through task tracking, reporting, and documentation management.

• Collaborated across departments to address data or process issues, contributing to smooth daily operations and team goals.

CO-OP Financial – Des Moines, IA

Business Analyst 2021

• Provided administrative and operational support during system rollout projects.

• Partnered with peers to troubleshoot data discrepancies and ensure timely, accurate reporting.

• Demonstrated flexibility in adapting to new systems and tools to support changing business needs.

Additional Experience:

Business Analyst / Operations Support roles with Global Atlantic, Iowa Insurance Division, ITA Group, GuideOne, Farm Bureau, Wellmark BCBS, and Principal Financial Group — consistently recognized for reliability, accuracy, and teamwork in high-volume operational environments.

EDUCATION

B.S., Elementary Education (Technology Emphasis) – Iowa State University

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