Customer Service Representative

Alberta Petter

Phoenix, AZ *****

Summary:

• Dynamic Customer Service Professional experienced in both call Center and retail store setting.

• Extensive experience building loyal Relationships, solving problems, and increasing sales.

• Excel in listening to customer needs, articulating product benefits, and creating solutions that provide value to the customer.

• Build and maintain enduring customer relationships to boost sales and generate repeat business. Education:

Mesa Community College - Business Management

Gateway Community College - Early Childhood Development Skills:

• Accountable

• Business Management

• Cash Handling

• Chargeback

• Customer Service

• Appointment scheduling

• Data Entry

• Inbound Calls

• Outbound Calling

• Receptionist

Work Experience:

LogistiCare, Phoenix, AZ

07/2016 - Present

Customer Service Representative

• Inbound and Outbound calls.

• Setting up medical transportation for patients.

• Providing excellent customer service by answering questions and responding to the customer’s needs. Best Price Liquidation, Phoenix, AZ

06/2014 - 11/2015

Floor support and Sales Representative

• Extensive cash handling

• Responsible for placing ads on various social media sites such as Craigslist and Facebook

• Opened and closed the store

• Maintained a high level of face-to-face customer service Humana, Phoenix, AZ

09/2012 - 06/2014

Patient Customer Service Representative

• Inbound and Outbound calls

• Handled Customer Complaints

• Entered and approved new prescription requests

• Ordered over the counter items

Aerotech, Phoenix, AZ

10/2010 - 08/2012

Alberta Petter

Phoenix, AZ 85019

Temporary Assignments for various companies

• Inbound and Outbound Calls

• Data Entry

• Receptionist

Macy’s Call Center, Phoenix, AZ

05/2008 - 09/2010

Customer Service Representative

• Inbound Call

• Outbound. Calls

• Blocking Accounts

• Verifying Charges

• Increasing and decreasing limits

Data Oak, Phoenix AZ

05/2005 - 02/2008

Supervisor

• Inbound and Outbound Calls

• Coaching

• Write ups

• Training

• Credits

• Chargeback

• Ups and FedEx tracking

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