Currently working in Registration in the ED at Rutherford Regional.
Resume:
Jennifer Campbell
I am looking for full-time, permanent work that will utilize my sales/customer service experience and my unique ability to think on my feet to develop creative and innovative approaches to problem-solving.
Forest City, NC 28043
**************.****@*****.***
Professional Summary
Seeking a full-time, permanent role where creativity, initiative, integrity and customer-focused service are valued.
What I bring to the table:
• Extensive knowledge of sales practices, as well as PROVEN results
• Ability to think on my feet and come up with creative ways to solve problems
• Ability to put people at ease, customers and employees, in order to come up with solutions that satisfy everyone
• Ability to use technology with ease
• Knowledge of practices and protocols to implement a safe and productive work environment
• An understanding of people with diverse backgrounds and cultures and the ability to use their unique views and ideas to improve the customer experience Willing to relocate to: Ellenboro, NC - Gaffney, SC - Shelby, NC Authorized to work in the US for any employer
Work Experience
Patient Access Representative
R1 Revenue Cycle Management (located at Rutherford Regional)-Rutherfordton, NC February 2025 to Present
• Reception the patients as they come into the ER so they can be triaged
• Register the patient
• Ensure the patient's insurance is active
• Answer the phone
• Run nightly reports
• Register labs as they come in
• Maintain patient's information in Meditech
Assistant Store Manager
Family Dollar-Forest City, NC
August 2024 to January 2025
• Opening/Closing of the store
• Ensured the correct amount of money was in each till for the cashiers to use, as well as the safe and petty cash
• Trained new associates
• Supervisor overrides
Order Filler
Walmart Distribution Center-Shelby, NC
November 2023 to July 2024
Processed freight and split-up into correct boxes to be sent to each store. Accuracy was very important to be able to ensure that each store got the correct merchandise. This was also a production position, so speed was also important.
Sales Manager
Appliance Center-Forest City, NC
September 2021 to August 2022
• Greeted each customer as they came in and determined what product(s) they were looking for.
• Answered the phone and handled any concerns or questions the caller had.
• Received new inventory into the Lightspeed system and researched each unit to determine selling price.
• Used the Zebra label printer to tag each unit.
• Maintained accurate inventory by performing weekly cycle counts and a complete store inventory each month. Researched any discrepancy (if any were present) to figure out how the count was messed up, then corrected it.
• Opened and closed the store Monday through Saturday, most of the time being the only employee in the store.
• Scheduled deliveries and loaded pick-ups for customers.
• Received payments for purchases via Square.
• Prepared daily payment reconciliation and Sales Report at the close of business each day. Deposited cash if there was any.
• Ensured that each customer had the best experience possible in hopes of return-clients. Teacher Assistant
Rutherford County Schools-Forest City, NC
August 2020 to September 2021
• Maintain the safety of all children and staff at all times.
• Create monthly Lesson Plans that Individualize for each child's specific growth in the areas of Language, Physical development, Social-Emotional growth, and Cognitive abilities, in accordance with the Creative Curriculum.
• Plan activities according to the Lesson Plan that provide for each child's individual areas of growth needed, according to the Curriculum being used at the time.
• Communicate with Parents via Zoom due to COVID protocols.
• Maintain a sanitized classroom and help the children follow social distancing in accordance with COVID protocols.
• Performed Standardized testing (Our school used Brigance) to measure each child's growth and development. Identified individual needs of each child from testing and with anecdotal notes. Conferenced with each family about their child's needs and collaborated with them to set new goals each Fall, Spring, Summer, and at the start of each school year. Store Manager
Kimbrell's Furniture-Forest City, NC
April 2014 to December 2019
• Open the store each morning and prepared for the arrival of staff and customers.
• Hire Sales Associates, Warehouse workers/Delivery Drivers, and Credit Clerks. Also performed 90-day evaluations for new employees, and yearly evaluations for each current employee
• Maintain accurate inventory by receiving each Vendor's trucks and entering received stock into the computer and by checking each Sales Order to ensure that merchandise is entered properly to be removed from inventory. Also, participated actively with the Inventory Team from Corporate once a year as they checked Inventory Status.
• Interacted with Customers during their purchase process by providing financing options available to them and letting them know what merchandise was available immediately and what would need to be ordered.
• Filled in various positions as needed when associates were unable to fill their shifts.
• Managed store security system
• Supervised employees to maintain goals to meet corporate objectives
• Managed staff activities
• Trained and mentored all staff
• Tracked sales performance
• Responsible for staff scheduling
• Prepared each clerk's till for the day and prepared the deposit for the previous business day, as well as performed unannounced cash till audits.
• Managed advertising needs as well as other store operating expenses in accordance with funds budgeted.
• Analyzed Profit and Loss Statement at the end of each month to control costs. While under my management, the store always turned a profit for which I received a monthly bonus.
• Thrived in a highly challenging customer service environment Education
Associate in Arts (AA) in Early Childhood Education Isothermal Community College-Spindale, NC
August 2020 to Present
High school diploma in NC Scholar/Honors Graduate
East Rutherford High School-Bostic, NC
August 2000 to May 2004
Awards
NC Academic Scholar
May 2004
To be considered an NC Scholar by the State of NC, students must:
• Maintain an unweighted high school cumulative GPA of 3.5 or higher
• Complete all requirements for a North Carolina high school diploma plus 28 additional credits.
• Students that complete the requirements are given a yellow cord to wear around their neck, and a gold seal is affixed to the student's diploma
National Honor Society
May 2004
• Scholarship - Per national guidelines, at a minimum, students must have a cumulative GPA of 3.0
• Service - This involves voluntary contributions made by a student to the school or community, done without compensation.
• Leadership - Student leaders are those who are resourceful, good problem solvers, and idea contributors. Leadership may be proven at school or through volunteer activities.
• Character - A student with good character is someone who cooperates well with others, upholds high standards of honesty and reliability, shows courtesy, concern, respect for others, and has a clean disciplinary record.
ROPE Award
May 2004
In order to be eligible to apply for a ROPE Award YOU MUST . . .
• Meet UNC Admissions Requirements (NC Scholar)
• Maintain a 3.0 unweighted GPA
• Meet SAT/ACT Requirements (920 SAT or 17 on ACT)
• Complete 70 Community Service Hours (to be completed between 9th grade and the deadline in 12th grade)
• Maintain Good Character in School and Community (must provide 3 letters of reference from community leaders, teachers, or religious leaders)
• Submit complete application and supplemental documentation by the deadline (Including a personal 5-page essay on why you deserve the ROPE Award)
Certifications and Licenses
Early Childhood Education Credential - EDU 119
May 2009 to Present
Obtaining the North Carolina Early Childhood Credential qualifies the individual to work as lead teacher in a child care center.
First Aid and CPR including AED Certification
CNA/Ward Clerk
May 2010 to April 2014
• CNA allowed me to assist nurses with patient care needs, obtain patient vital signs as ordered by the physician, and record those vital signs as well as any other observations within the scope of practice for the CNA.
• Working as a WARD CLERK, I was responsible for reading and entering the physician's orders correctly and promptly. I was also responsible for maintaining the patient's file and ensuring that orders and results were entered into the file correctly.
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