IT DevOps

Paul Brown

Chiloquin, Oregon, United States *******@*****.*** 913-***-****

Professional Summary

Detail-oriented and seasoned IT professional with over 15 years of extensive experience in DevOps, database administration, and system integration. Adept at implementing and managing single sign-on solutions and troubleshooting software across various platforms, including Salesforce, Microsoft Dynamics, and custom IT infrastructures. Known for providing high-quality technical support and seamless integration for educational software products, with a strong problem-solving aptitude and a client-focused approach. Seeking to contribute as an Associate Application Specialist at Accelerate Learning Inc. Skills Summary

● DevOps Engineering: Proficient in orchestrating DevOps strategies, including CI/CD pipeline development with tools such as Bitbucket, Jenkins, Force.com, and SFDX; adept at Salesforce release management and process enhancement.

● Database Administration: Skilled in managing database operations for Microsoft Dynamics SL, SSIS, and Scribe Insight, with expertise in backup, restoration, and disaster recovery processes; experienced in VBA customizations and SQL server optimization.

● Reporting & BI: Capable of developing, securing, and maintaining business reports using Crystal Reports and MSSQL Reporting Services; experienced in managing Microsoft SQL Report Server for business intelligence purposes.

● System Integration & Troubleshooting: Demonstrated ability in integrating and troubleshooting complex IT infrastructures across various platforms, including Salesforce and Microsoft Dynamics.

● Security & Compliance: Proficient in managing system access, security configurations, and ensuring compliance with development lifecycle and release processes.

● Technical Support: Known for providing high-quality technical support and client-focused service, with a strong aptitude for problem-solving and risk management.

● Network Infrastructure: Experienced in designing and installing network infrastructures using fiber optics, RS232, and Cat 5 wiring; competent in administering network protocols including VLAN and TCP/IP.

● Server Administration: Capable of administering AIX 4 IBM Unix and Linux servers, including maintenance, custom scripting, and end-user support.

● IT Management: Effective in managing IT systems for diverse operational areas, formulating strategic IT plans, and overseeing departmental budgets.

● E-commerce Development: Experienced in developing and maintaining websites with e-commerce capabilities to enhance online business presence.

Experience

IT DevOps Release Engineer Optiv Aug 2015 - Jun 2023

● Streamlined Salesforce.com release processes, improving system performance.

● Directed Salesforce project implementations and migrations with full lifecycle support.

● Utilized Bitbucket, Jenkins, Force.com, and SFDX for CI/CD and source control.

● Orchestrated Salesforce release management in alignment with business objectives.

● Enhanced CI/CD pipeline processes within the DevOps framework.

● Carried out migrations and deployments, ensuring a smooth transition to production.

● Resolved code merge conflicts and deployment issues to uphold code standards.

● Proactively troubleshot development and deployment challenges.

● Managed Salesforce environments, including sandbox and version control.

● Facilitated deployment planning and performed data deployments for testing.

● Maintained compliance with development and release protocols to manage risks.

● Handled Salesforce system access and security configurations.

● Performed system audits and report optimizations to minimize technical debt.

● Worked with Salesforce support for the swift resolution of technical issues.

● Supervised Salesforce data backup and monitoring to guarantee data integrity. IT Enterprise Database Administrator FishNet Security Mar 2005 - Aug 2015

● Administered daily operations for Microsoft Dynamics SL, SSIS, and Scribe Insight, including backup, restore, and disaster recovery.

● Developed and maintained VBA customizations for Microsoft Dynamics SL.

● Created and secured business reports using Crystal Reports and MSSQL Reporting Services.

● Managed an enterprise Microsoft SQL Report Server for business intelligence aligned with Fishnet Security's business model.

● Provided comprehensive end-user support including application troubleshooting, enhancements, and training.

● Oversaw software contractor deliverables, ensuring quality and timely completion of enhancements and fixes.

● Crafted and maintained database integration scripts for various business systems such as accounting, CRM, and IT inventory management.

● Ensured data accuracy through meticulous analysis and maintenance of metadata constraints.

● Generated integration monitors and reports to assure data integrity across systems.

● Designed custom code to streamline business processes and reduce manual data entry errors.

● Verified financial integrity of professional services projects through precise project setup and management.

● Optimized SQL server operations, including routine backups and disaster recovery plans.

● Authored detailed documentation for project management, database changes, and standard operating procedures. Information Technology Manager Precious Moments Aug 2000 - Mar 2005

● Managed critical computer and telecommunication systems for various operational areas such as retail, ticketing, food services, accounting, hotel, and attractions.

● Designed, deployed, and maintained critical IT infrastructure including Windows Active Directory, DNS, and WAN using IBM servers.

● Implemented network infrastructure, integrating fiber optics, RS232, and Cat 5 cabling.

● Administered AIX 4 IBM Unix and Linux servers, including maintenance, scripting, troubleshooting, and end-user support.

● Established network protocols like VLAN and TCP/IP, utilizing Cisco switches, routers, and firewalls.

● Supported application deployment via Citrix Metaframe with secure VPN and RAS connectivity.

● Oversaw upgrades and management of various database systems and software including Microsoft SQL, Pervasive SQL, MySQL, and several point-of-sale and ticketing systems.

● Maintained IT hardware including printers, workstations, servers, and backup units.

● Formulated strategic IT plans, policies, and managed the IT departmental budget.

● Developed and maintained e-commerce websites, enhancing the online business presence.

● Generated integration monitors and reports to assure data integrity across systems.

● Designed custom code to streamline business processes and reduce manual data entry errors.

● Verified financial integrity of professional services projects through precise project setup and management.

● Optimized SQL server operations, including routine backups and disaster recovery plans.

● Authored detailed documentation for project management, database changes, and standard operating procedures. Education

Missouri Southern State University - Associate of C.I.S.

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