Operations Manager Life Insurance
Resume:
operations manager Work history
MAHAVEER
PRATIMA
DARSHAN
Contact
Address
Visakhapatnam
Phone
**************@*****.***
WWW
Bold Profile
SKILLS
Operational
Management
•
Budgeting & Financial
Planning
•
Data Analysis & Reporting
for Customer Relationship
Management (CRM)
•
• Project Management
• Risk Management
• Regulatory Compliance
Experienced Operations Manager with 10+ years in the life insurance industry. Specializes in optimizing operations, ensuring regulatory compliance, managing risks, and leading teams. Proven track record in process improvement and driving strategic growth. Senior Operations Manager
Fly Vouge Pvt Ltd, Visakhapatnam
2025-01 -
Current
Implemented data-driven decision making to
inform business strategies and drive operational
excellence.
•
Enhanced customer satisfaction with the
implementation of effective communication
channels and timely resolution of issues.
•
Built strong relationships with key stakeholders
through consistent engagement, collaboration,
and transparent communication practices.
•
Increased team productivity, providing ongoing
training, coaching, and performance feedback
to staff members.
•
Managed employee-related issues
encompassing labor, turnover and diversity.
•
Prepared documents for internal and external
audits.
•
Provided leadership for continual management
and employee training initiatives.
•
Customer service executive
Aditya Birla sun life insurance
2017-02 -
2022-04
Conducted file verification as per RWS (Receipt
Writing System) standards.
•
Managed physical and digital document
organization, ensuring compliance.
•
Updated and processed new delivery requests,
generated manifests, and updated CRM.
•
Addressed client queries for policy and premium-
related issues.
•
Generated daily and weekly reports on client
interactions and reconciled data.
•
Maintained daily cash and cheque reconciliation
statements.
•
Cleared pending cases for fresh issues and
uploaded them to the indexing tool in RWS.
•
Education
• Team Leadership
• Process Improvement
Operational
Management
•
LANGUAGES
English (Fluent)
Hindi (Fluent)
Telugu (fluent)
Conducted PWC calls with policy and premium
details with clients.
•
• Addressed client concerns and requests via CRM.
Marketing Manager & Specialist
HAMPSHIRE AD AGENCY
2013-01 -
2017-02
Strategically planned and executed large-scale
events.
•
Developed premier venues and managed
logistics.
•
• Sourced and leveraged promotional campaigns.
Administered budgets and ensured adequate
staffing.
•
• Conducted post-event evaluations and analyses.
• Negotiated and developed event opportunities.
• Supported marketing initiatives.
• Maintained client and sponsor relationships.
• Issued and tracked contracts for compliance.
Travel consultant (Galileo agent)
TRAVEL PORT
2010-01 -
2012-02
Delivered bespoke luxury travel experiences,
ensuring contract compliance and accurate
bookings.
•
Researched and presented optimal travel
options, upselling relevant add-ons.
•
Managed client relationships, processed
reservations, and handled visa and passport
arrangements.
•
Monitored bookings, negotiated rates, and
maintained competitive positioning.
•
Bachelor of science
ANDHRA UNIVERSITY
2008-01
2005-01 INTERMEDIATE AP: BI.PC
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